Product Engineer - Super Micro Computer, Inc.

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

The Product Engineer is responsible for the efficient and accurate installation of server and network hardware within customer data centers. This role involves extensive travel to customer sites, where the engineer will be responsible for racking and stacking server hardware, setting up network equipment, and interconnecting server clusters using fiber and copper network cables. The engineer will play a critical role in ensuring that customer data centers are properly equipped, organized, and interconnected to meet the technical requirements of their operations.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):
• Travel to customer data centers, both local and remote, to perform hardware installations
• Rack and stack server hardware following established guidelines, ensuring proper alignment and organization within server racks
• Install and configure network equipment, including switches, routers, and firewalls, adhering to manufacturer specifications
• Run, terminate, and test fiber optic and copper network cables to interconnect server clusters, following best practices for cable management.
• Ensure cable pathways are tidy and properly labeled for ease of maintenance and troubleshooting
• Demonstrate a strong understanding of server and network hardware components, configurations, and installation procedures
• Troubleshoot hardware and cabling issues, diagnosing, and resolving problems that may arise during installations
• Maintain accurate and up-to-date records of hardware installations, cable layouts, and network configurations
• Communicate effectively with customers, understanding their technical requirements and ensuring their satisfaction with the installation process.
• Collaborate with customer teams to coordinate installation schedules, downtime, and other logistical considerations
• Adhere to industry best practices and data center standards for hardware installation, cable management, and network connectivity
• Ensure compliance with safety guidelines and protocols during installations
• Perform quality checks on installed hardware and cables to ensure optimal performance, integrity, and longevity
• Address any deficiencies or issues promptly, taking corrective actions as necessary
• Plan travel itineraries, accommodations, and logistics for frequent trips to customer sites
• Manage travel expenses and documentation, maintaining accurate records for reimbursement

Qualifications:

• Bachelor's degree in Mechanical Engineering or related field
• 3+ years experiences with datacenter server, rack, cabling deployment works preferred
• Proven experience in data center hardware installation, cable management, and network setup
• Strong knowledge of server hardware components, network devices, and cabling standards
• Proficiency in using hand and power tools for hardware installation
• Ability to read and interpret technical drawings, schematics, and diagrams
• Excellent problem-solving skills and attention to detail
• Strong communication and customer interaction skills
• Ability to work independently and manage time effectively, especially during travel
• Physical ability to lift and maneuver heavy equipment and perform installation tasks in a data center environment
• Flexibility to travel frequently and work outside normal business hours when required

Salary Range

$82,000 - $133,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.