Product Engineer - PV&V - Staff Finders Technical

Job Summary:
As a Customer Success Specialist for High-Value Crops (HVC), you will work directly with customers who grow crops in beds, on vines, or in trees, helping them maximize productivity and profitability through John Deeres technology solutions. Youll identify opportunities for improvement, document customer feedback, and facilitate the adoption of new solutions by enabling quick feedback loops.

High-Value Crop Production System Overview: This role focuses on integrating a new customer base into John Deeres ecosystem by leveraging existing hardware and software solutions to add incremental value to growers of high-value crops.

Key Responsibilities:

• Engage with customers to understand their challenges, needs, and successes.

• Document detailed feedback to inform product development.

• Support the development, deployment, and testing of new hardware and software solutions.

• Build and manage a reference customer list, identifying participants for research and validation.

• Collaborate with product managers, engineers, user experience teams, field testing teams, and crop specialists to drive cohesive outcomes.

• Maintain regular communication with customers via in-person visits, video calls, surveys, and other channels.

Travel Requirements:

• Frequent travel, primarily to the western U.S., with potential international trips, to meet customers on-site.

• Travel involves multiple trips per month, often lasting several days.

• Serve as the primary connection between customers, their trusted dealers, and internal John Deere teams.

Preferred Skills and Experience:

• Hands-on experience installing hardware and software on John Deere equipment for field testing.

• Familiarity with John Deere Operations Center (web/mobile) and machine technologies (Gen4/G5, MTGs, StarFire).

• Strong organizational skills and a relationship-driven approach.

• Problem-solving mindset with the ability to break down complex issues into actionable steps.

• Transparent and consistent communication.

Work Location:

• Onsite in Urbandale or 100% remote, with a readiness to travel.