Product Designer (Subscriptions & Payments) - Philo

Philo is a small, ambitious startup building the future of television. Our product lets you watch your favorite shows on all the devices you care about, with intelligent search, insightful discovery, and effortless sharing — in short, we are building the TV watching experience that we've always wanted for ourselves.

Product Design & Ownership

Each team member owns what they build from start to finish. We ship to production multiple times per week and keep unnecessary processes to a minimum so we can maintain our pace of rapid development.

The Product Design team is responsible for iterating, prototyping, and user testing designs to ensure a pixel-perfect product. You will collaborate closely with other designers, as well as cross-functional partners and stakeholders to get your designs to the finish line. It's not uncommon to go from understanding technical constraints to polishing design details; or to go from iterating around video encoder performance to addressing cross-platform needs. As a Product Designer, you will be deeply involved throughout the development process, from ideation to to production. You will own the experience for a significant part of the Philo product. We are a small, collaborative, and mighty team. We bounce ideas off each other, nerd out on the latest Figma update, and leave our egos at the door. We are looking for the next designer to level up our already very talented design team.

Subscriptions & Payments

Philo's video streaming product is a paid subscription service that includes a base plan and various add-on packages. We provide customers a simple, streamlined sign up, offering a variety of payment methods to best serve our users, who can also cancel at anytime, no contracts required. We are continually looking to improve the overall user experience, payment flows, subscription conversion rates, and payment performance through user research, prototyping, testing, and a broad range of experimentation.

We are seeking an enthusiastic Product Designer to help us launch a new product vertical and expand our payment offerings while also optimizing user flows to benefit both our customers as well as our bottom line. The right candidate will be a strong systems thinker, will advocate for the design team in making reusable, scalable, and efficient designs, will be driven by user data and insights, and will be heavily collaborative with cross-functional teams like product, engineering, support, and more.

Responsibilities

• Design, conduct, and synthesize user research activities to gain insights into user needs and address usability issues, utilizing data from user metrics and qualitative interviews.
• Design flows and screens that are simple and powerful ways to find, watch and share television.
• Demonstrate product design concepts from shaping ambiguous ideas to shipping high-quality, well-crafted experiences.
• Contribute to strategic decisions with the rest of the product team
• Iteratively designing and improving upon our application UIs, and cross-device experiences.
• Prototyping, testing, researching and iterating upon new features.
• Self-starter and self-motivated to move a project from concept to handing off designs to engineering.
• Analyze and incorporate cross-platform metrics to inform design decisions and identify opportunities.
• Partner with QA, marketing, support, and engineers to drive the user experience from concept until launch and continuing improvement.

Qualifications:

• 5-8+ years or more experience in roles creating application design, visual design, and interaction design.
• Experience in billing, subscription management, payment flows, and upselling (bonus points for experience with Philo's payment provider, Stripe).
• Ability to think at a high level about product strategy and vision.
• Ability to use prototyping to define interaction details and prove out design concepts, whether in code, design tools, or through other methods.
• Ability to understand how designing one component can work throughout the entire product experience. 
• Experience with front-end development or ability to articulate how designs function through the lens of development tools 
• Experience designing with and for diverse groups of people.
• You thrive in ambiguity.
• Designing for TV experiences a plus but not required.

More About Philo

We strive to build engaging and easy to use streaming apps across a large number of platforms (Android Mobile, Android tablets, Android TV, Amazon FireTV, Roku, iOS, Apple TV, and web), while delivering a large variety of content to our users. 

Today there are over 60 channels included in our basic package -- our lineup includes many popular cable networks, like A&E, Accuweather, Animal Planet, AXS TV, BBC America, BET, Cheddar, ComedyCentral, CMT, Discovery Channel, Food Network, Game Show Network, Hallmark, HGTV, IFC, INSP,Lifetime, MTV, Newsy, Nickelodeon, OWN, Paramount Network, Sundance, TV One, Vice and VH1. We also offer premium add-on channels from Starz and Epix, and we're always adding more content!

We're a company that puts people first — both our subscribers and our team. At Philo, our philosophy is to empower our colleagues to do their best work while supporting each other in pursuing shared goals. We value pragmatism, pride in our work, and passion. We believe in having transparency and openness across all parts of the company. We are committed to diversity and inclusion as we grow the Philo team and shape the future of TV -- we believe that a diverse set of voices and perspectives on our team enables us to innovate faster and create the best experience for our subscribers.

Philo is headquartered in San Francisco, with additional offices in New York and Cambridge, MA. Our leadership team includes one of the founders of Facebook as well as alums of Meraki and HBO. Philo is backed by NEA and industry partners including HBO, Discovery, AMC, A&E, and Viacom.

Project Start Date: ASAP
Status: Full-time
Location: San Francisco, CA (onsite required 3 days per week, minimum)
Compensation: Includes annual salary between $130K - $165K depending on experience and location, company stock options and health benefits

We value a diverse and inclusive workplace and we welcome people of different backgrounds, experiences, skills, and perspectives. Philo is an equal opportunity employer. We believe that everyone does their best work when they are supported by each other and the company, and we offer a generous set of benefits to make sure the Philo team is happy and healthy. Here is a sampling of the benefits we offer our team:

• Full health, dental and vision coverage for you and your family
• 401(k) plan with employer contributions (we match 100% of deferrals up to 3% of pay and 50% of the next 2% of pay)
• Flexible working hours
• Up to 20 weeks of fully paid parental leave
• Unlimited paid time off for vacation and sick leave
• $2,000 annual vacation bonus (we pay you to take a two week vacation)
• $5,250 annually for professional development and educational assistance
• $1,250 annual home office + TV stipend during first year of employment ($250 annually thereafter)
• $500/month ($6,000/year) bonus for employees who commit to working at least 3 days per week in our offices, plus generous commuter benefits ($315/month towards transit, rideshare, bike rental, or parking at our HQ office in San Francisco)
• Free Gympass subscription — an all-in-one corporate benefit that gives employees the largest selection of gyms, studios, classes, training and wellness apps
• Dog-friendly office
• And much more!

For California Residents: Philo's CCPA Notice at Collection – Employees, Applicants, Owners, Directors, Officers and Contractors

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.