Product Designer - US Tech Solutions, Inc.
San Antonio, TX 78215
About the Job
Job Description:
The Product Designer will be responsible for defining, building, and launching exceptional digital experiences for customers, employees, and partners using Agile/SCRUM methodologies. This role will work closely with the Digital & Data Transformation team, Information Technology leadership, peers, and cross-functional teams to develop new products, services or capabilities which evolve the digital experience for customers and employees and directly contributes to digital transformation. Serve as the go-to subject matter expert on the technology systems, integrations, processes, and operations required to support digital experience products and services and have a passion for all aspects of digital experience. Collaborate and build trusted relationships across the organization and back up the Sr. Digital Product Manager as needed as a representative for the digital transformation organization when evaluating, prioritizing, developing, managing, testing, and implementing digital solutions.
Responsibilities:
- Responsible for partnering with the Product Team to establish the product vision and product roadmap.
- Responsible for defining and prioritizing the product features to deliver a whole product.
- Act as the voice of the customer (customers, employees, and partners) internally and be the expert that can deliver solutions and experience designs based on the customer’s needs, wants, pain-points and opportunities.
- Responsible for researching the marketplace and developing a technology landscape to deliver market leading solutions for customers.
- Responsible for defining and measuring key product KPIs ensuring customer satisfaction, engagement, and adoption of the digital capabilities.
- Responsible for transitioning to newer KPIs throughout the product lifecycle as relevant.
- Co-lead the Agile team by driving for clarity of purpose and delivery of measurable value every day.
- Provide key contributions to overall digital strategic direction and business objectives for digital transformation strategies that deliver value for customers, partners, and employees.
- Leads and/or provides input into the development of digital transformation initiatives that integrate digital value and actionable data more extensively into business and operating models.
- Collaborates with and influences senior leaders, product managers, developers, vendors, designers, and other stake holders to ensure successful product strategies and product/ feature launches.
- Collaborate with stakeholders to recommend and implement changes to products, processes, or business practices to ensure an exceptional digital experience based on feedback provided.
- Demonstrated experience working in a technologically advance company; to include experience as a digital product owner leveraging agile tools like JIRA and Confluence
- Extensive experience applying core Agile, Project and Scrum knowledge to customer facing products.
- Relevant information technology and/or business experience, including significant time within a digital function.
- Strong understanding and experience with QA testing
- Proficient in running workshops and using feedback to develop design prototypes.
- Solid understanding of visual design for web and mobile including how to elevate design.
- Functional knowledge of digital commerce business processes
- JIRA
- Confluence
- Digital exp
Education:
Bachelor’s degree in computer science, Information Systems, Marketing, Human Cantered Design.