Product Designer - Ursus, Inc.
San Antonio, TX 78215
About the Job
JOB TITLE: Product Designer
LOCATION: San Antonio, TX - hybrid at least 2 days onsite
DURATION: 1 year
RATE RANGE: $34 - $44/hr
TOP 3 SKILLS:
- Either a bachelor's degree in interaction design, computer science, information systems, human centered interaction, or related field or equivalent years of experience conceptualizing, designing, and launching digital experiences.
- Experience working in a technologically advanced company; to include experience as a digital product owner or designer.
- Experience in planning and facilitating workshops that uncover stakeholder expectations and user needs and translating the feedback into low fidelity designs.
SUMMARY:
The Product Designer will be responsible for defining, building, and launching exceptional digital experiences for Energy customers, employees, and partners using Agile/SCRUM methodologies.
This role will work closely with the Digital & Data Transformation team, Information Technology leadership, peers, and cross-functional teams to develop new products, services or capabilities which evolve the digital experience for customers and employees and directly contributes to Energy's digital transformation. Serve as the go-to subject matter expert on the technology systems, integrations, processes, and operations required to support Energy digital experience products and services and have a passion for all aspects of digital experience. Collaborate and build trusted relationships across the organization and back up the Sr. Digital Product Manager as needed as a representative for the digital transformation organization when evaluating, prioritizing, developing, managing, testing, and implementing digital solutions.
RESPONSIBILITIES:
- Responsible for partnering with the Product Team to establish the product vision and product roadmap
- Responsible for defining and prioritizing the product features in order to deliver a whole product
- Act as the voice of the customer (customers, employees, and partners) internally and be the expert that can deliver solutions and experience designs based on the customer's needs, wants, pain-points and opportunities
- Responsible for researching the marketplace and developing a technology landscape in order to deliver market leading solutions for Energy's customers
- Responsible for defining and measuring key product KPIs ensuring customer satisfaction, engagement, and adoption of the digital capabilities
- Responsible for transitioning to newer KPIs throughout the product lifecycle as relevant
- Co-lead the Agile team by driving for clarity of purpose and delivery of measurable value everyday
- Provide key contributions to Energy's overall digital strategic direction and business objectives for digital transformation strategies that deliver value for customers, partners, and employees
- Leads and/or provides input into the development of digital transformation initiatives that integrate digital value and actionable data more extensively into business and operating models
- Collaborates with and influences senior leaders, product managers, developers, vendors, designers, and other stake holders to ensure successful product strategies and product/ feature launches
- Collaborate with stakeholders to recommend and implement changes to products, processes, or business practices to ensure an exceptional digital experience based on feedback provided
MINIMUM QUALIFICATIONS:
- Bachelor's degree in Computer Science, Information Systems, Marketing, Human Centered Design
- Demonstrated experience working in a technologically advance company; to include experience as a digital product owner leveraging agile tools like JIRA and Confluence
- Extensive experience applying core Agile, Project and Scrum knowledge to customer facing products
- Relevant information technology and/or business experience, including significant time within a digital function
- Strong understanding and experience with QA testing
- Proficient in running workshops and using feedback to develop design prototypes
- Solid understanding of visual design for web and mobile including how to elevate design
- Functional knowledge of digital commerce business processes
Preferred Qualifications
- Experience with customer communications and notifications platforms
- Experience with measuring customer pain points from communication and engagement point of view
- Deep understanding of accessibility guidelines for digital capabilities
- Experience pulling together a scrum team, including developers, designers, testers, and analytics and setting overall direction for the team
- Proven track record of taking a digital platform from design through production/release
- Deep understanding of how to apply the methodologies of interaction design and research to digital platform development for both web and mobile
- An understanding of latest and emerging communication technologies landscape
- Work closely with Portfolio Management and Project Management Office's on project prioritization and sprint planning
- Drive and lead agile delivery, recognizing that speed-to-impact is critical, and achieve this through highly interact digital interactions
- Lead and assist with products necessary to execute on the defined digital transformation strategy, including across all content, engagement approaches, channels, and process
- Employs design thinking to bring world-class experiences to market across multiple touch points
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