Product Design Manager, OS - Cash App

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

We are looking for a Product Design Manager for our OS Design team.

The Operating System (OS) team at Cash App takes a horizontal view of the Cash App. It is their responsibility to raise the ceiling of Cash App by defining and governing the overarching product experience, ensuring our customers experience a high quality, intuitive app. They do this through the definition of next generation experiences and creations and governance of CashOS. This team is part innovators, part systems thinkers. OS is an exciting environment at the center of Cash app’s future and we are seeking an imaginative and driven design leader to join our growing team.

This design leader will work closely with our leadership team, other designers across Cash app and cross functional partners to create world-class work. They will be expected to be both a maker and manager directly connected to what ends up in customers hands. 

As a maker, they will establish and lead direction on core product experiences, interactions and new features. They will work on all our core surfaces, partnering fluidly between stakeholders to drive direction and help build our OS systematically. They will ensure that the magic of the Cash App brand is felt through our product. They will push the boundaries of what we can achieve and help us create one of the best designed products in the world. You excel at providing direction and constructive feedback to achieve high levels of craftsmanship, ensuring high quality work while collaborating effectively with principals, senior partners, and leadership

As a manager, they will lead and scale a distributed design team for key work streams within OS. Guiding the careers and development of their team, ensuring the amplification and growth of team members. They will recruit a well-rounded team of designers, promote an inclusive environment for design excellence and growth, facilitate connections across teams and disciplines and product areas, influence the product vision at multiple altitudes and drive positive customer and business results. 

This position is full-time and available for remote in the US.

Who you are

• Customer-centric: you know how to balance the needs of customers with that of the business. You understand how to use storytelling and the craft of design to build cross-functional alignment toward a customer centric experience
• Thrive in ambiguity: You tackle problems with grit and determination, applying systems-thinking to proactively drive conversations forward.
• Insist on focus: Skilled in strategic thinking, able to set clear goals for your team and projects, impacting key business metrics.
• Compete on creativity: you pursue bold ideas and take risks, challenging the status quo and questioning constraints to imagining new futures that unlock holistic experiences for our customers.
• Systematic thinker: A deep penchant for systems thinking. Passionate about turning complex ideas, requirements and user needs into delight, scalable design solutions. 

You have:

• 7+ years of experience in design management both leading and building product design teams of between 5-15 people.
• Extensive experience working on teams that build own core experience with customers or zero to one projects 
• Demonstrated impact on product strategy and user experience in previous roles, preferably within tech or financial services.
• A portfolio showcasing experiences you’ve designed for varying platforms and devices (iOS, Android, Responsive Web, etc)
• Encourage innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem.
• Outstanding UX capabilities and strong visual design competency, including visual, UI/UX, and systems-design.
• A passion for an iterative process. You think fast on your feet, come up with solutions to important situations, are swift to make decisions and take calculated risks.
• Excellent communication and storytelling skills, as well as the ability to align teams and stakeholders around a shared vision.
• A growth mindset, proactively seeking out opportunities to improve, always searching for new knowledge and ideas. You experiment, learn from failure, and iterate.

Please submit a deck or portfolio of work with your application that showcases your design process from exploratory stages through execution. If your portfolio site requires a password, please provide us with it in your application or on your resume. Thank you!

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $228,700 - USD $343,100
Zone B: USD $228,700 - USD $343,100
Zone C: USD $228,700 - USD $343,100
Zone D: USD $228,700 - USD $343,100

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

United States and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.