Product Data Coordinator - Smoothie King

Overview:

If you’re looking for a purpose and not just a job, join the Smoothie King team and turn your purpose into a fulfilling passion!

 

Since pioneering the first nutritional Smoothie franchise in 1973, our mission has always been to inspire people to live a healthy and active lifestyle. Now, with over 1300 stores and counting, we have been ranked as the #1 Fastest-Growing concept in its category and #15 on Entrepreneur Magazine’s “Franchise 500” list in 2024! We’ve grown to become the largest nutritional Smoothie bar in the nation, with a simple recipe for success: Hire the best people, use the best ingredients and blend with a purpose!

General Overview:

The Product Data Coordinator is responsible for administering and managing Smoothie King's back-office solution. The position requires expertise in various operational tools within Data Central, covering areas such as cost of goods, scheduling, payroll, and reporting. The ideal candidate will possess exceptional communication skills, both written and verbal, along with a strong inclination towards problem-solving and continuous learning. Responsibilities include providing escalated support to our internal help desk and operations team and ensuring timely issue resolution within established service level agreements (SLAs). Preference will be given to candidates with a background in restaurant management and experience working with POS systems and back-office programs.

Essential Functions:

• Gather, organize, and facilitate the onboarding of new products, recipes, inventory, vendor items, and reporting.
• Work closely with purchasing and supply chain teams to streamline product information flow and updates.
• Oversee the maintenance of accurate and up-to-date product information in our database, including pricing, ingredients, and UOM.
• Conduct regular audits of product data to identify and correct inaccuracies or inconsistencies.
• Assist in the implementation of data governance practices to enhance data quality and reliability.
• Implement and oversee user access controls for the product database and related systems to ensure that only authorized personnel can access sensitive product data.
• Regularly review and update access permissions in line with staff changes and role adjustments.
• Perform quality assurance testing including, but not limited to new requests, enhancements, and integrations.
• Support store-side sales audits, inventory, scheduling, and labor reporting.
• Create and maintain internal knowledge base documentation.
• Effective use of Root Cause Analysis techniques to make constant improvements to back-office applications.

Major Responsibilities / Specific Requirements:

• Excellent planning and organization skills.
• Excellent written and verbal communication skills with all levels of the organization.
• Attention to detail while working in a fast-paced environment with multiple projects.
• Ability to work cross-functionally and to coordinate communication across diverse work groups.
• Interest in working in a fast-growing environment with changing responsibilities.
• Proven analytical and problem-solving abilities.
• Hands-on BOH application troubleshooting experience.
• Self-starter with the ability to work independently.
• Naturally personable with a friendly attitude in the face of adversity.
• Ability to conduct research into issues and products as required.
• Ability to present ideas and solutions in user-friendly language.
• Skilled at working within a team-oriented, collaborative environment.
• Promote the culture, values, and mission of Smoothie King.

Education and Experience Requirements:

• Minimum of 3 years' experience working with an inventory, back-office application; preferably in the restaurant retail sector, providing support for brands of 100+ locations.
• Experience with testing BOH applications including new releases, patches, and upgrades.
• Familiarity with change management and BOH related operational procedures & policies.
• Demonstrated experience managing user access and permissions in a data management system.
• Operational experience is a plus.
• Knowledge of food industry standards and regulations is a plus.
• Personal passion for health and fitness is a plus.

What We Offer:

What We Offer

Join our team and enjoy an unusually fun work environment with an upbeat atmosphere and great team members. It is our purpose to maintain an environment our team members can brag about, where our focus and belief are built on our core values: We Are Better Together, We Keep Evolving, We Live Our Mission, We Do the Right Thing, and We Focus and Finish. With our core values at the forefront of every decision we make, it allows for collaboration, passion, and a no-limits mindset when it comes to your future! We keep our team happy with our great benefits package, free smoothies, flexible work schedules, office lunches and parties, monthly fitness challenges, free gym access, and more fun activities to make Smoothie King a happy and healthy place to work.

 

Our Mission

Inspire people to live a healthy and active lifestyle.

 

Our Vision

To be an integral part of every health and fitness journey.

 

Our Values

We: Do the Right Thing

We: Are Better Together

We: Live the Mission

We: Keep Evolving

We: Focus and Finish

 

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At Smoothie King, when we say inspire people, we mean everyone. We champion a diverse and inclusive workforce that is representative of the guests we serve. We blend the unique members of our organization, celebrating what is both common and different to grow better together and Rule the Day. The foundation of our diversity efforts is closely tied to our core values, which includes “We Are Better Together” and “We Do the Right Thing”. We are proud to be an equal opportunity employer and consider all qualified candidates, without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, or medical condition or disability. If you are a person with a disability and you need assistance in applying for a position with Smoothie King, please call our Human Resources Department at 214-935-8900 and direct assistance will be provided.