Producing Branch Manager - Tri Pointe Homes Holdings, Inc.

Tri Pointe Homes is about more than homes, we are about people. We are committed to changing the lives of our customers and employees. Our passion for creating communities does not end with our customers. If this sounds like a career for you, apply to be a part of our great team.

Tri Pointe Connect, the mortgage affiliate of Tri Pointe Homes, is looking for an experienced individual to join our talented group as a Producing Branch Manager in the Inland Empire.

Position Highlights: Assist Branch Manager in overseeing the daily functions of the mortgage branch with the builder division while providing direction and leadership to the loan officers. This position will also manage an active pipeline and originate loans while providing exceptional customer service to their customers.

Position Responsibilities:

• Execute performance and customer service goals as established by the leadership team.
• Utilize productivity reports and standards to manage the daily flow of loans to the Loan Officers, ensuring applications are originated and conditionally approved in a timely manner.
• Plan, organize and monitor the activities of the Loan Officer team to ensure an efficient and productive team.
• Monitor processes to ensure and enhance efficiencies.
• Maintain a current working knowledge of the Loan Officers’ pipelines to provide guidance and to ensure appropriate training for all employees.
• Plan for appropriate staffing levels based on division volume and productivity standards.
• Attend and participate in division planning/forecasting meetings.
• Provide second level underwriting review, as necessary.
• Maintain an active pipeline to meet and/or exceed company standards.
• Maintain a thorough knowledge of the origination of all loans for the branch from point of sale through closing.
• Develop and monitor daily, monthly and quarterly productivity and customer service measurements for the branch.
• Focused on meeting and/or exceeding goals for capture rate for areas of responsibility.
• Strive to meet and/or exceed goals for customer service for the branch.
• Monitor responses to customer complaints and review evaluations, taking corrective action as necessary to ensure exceptional customer service.
• Identify and maintain preferred outside lender and broker relationships.
• Monitor and control overages and shortages per company standards.
• Identify products necessary to meet the needs of the local market and communicate to our third party, Lenderworks.
• Meet with the builder on a regular basis ensuring goals are establish and exceeding expectations.
• Work collaboratively with Branch Manager and HR to recruit and hire Loan Officers; manage incentive, recognition and reward programs and resolve any disciplinary issues and conduct termination, if necessary.
• Ensure the thorough training of direct reports and assist in the development of all necessary training programs.
• Manage and motivate team members to ensure consistent and maximum performance and customer service levels.
• Conduct annual performance evaluations based on job functions and established productivity and customer service standards.
• Provide support, direction and leadership to team members and assist them with any questions or problems.
• Develop and maintain excellent working relationships internally and externally.
• Attend weekly sales meetings.
• Train New Home Advisors on mortgage operations and products.
• Stay current on market trends, programs and loan products and become a subject matter expert for the builder.
• Assist with all other special tasks or projects as directed by management.

Position Qualifications:

• 4-year college degree or equivalent work experience.
• 5-7 years of hands-on management experience in mortgage production, preferably within a builder environment.
• 3-5 years industry related experience (i.e., loan origination, processing, underwriting, title and closing), preferably within a builder environment.
• Must have active CA-DFPI NMLS MLO license.
• Active knowledge of loan origination systems, Encompass a plus.
• Advanced knowledge of all loan types, VA, FHA, Conventional
• Automated Underwriting Systems (AUS), to include LP, DU, GUS

Job Specific Core Competencies:

• Strong computer skills, (MS Office, relational database systems)
• Highly developed verbal and written communication skills.
• Demonstrated judgment and decision-making capabilities.
• Exceptional customer service skills.
• Creative problem solving skills.
• Excellent organizational/time management skills.
• Proven skills in selection, interviewing, recruitment and retention of staff.
• Ability to lead, direct and motivate a successful team of professionals.
• Proven relationship-building skills.
• Demonstrated ability to manage loan production volume.
• Ability to manage to tight deadlines, short notices on changes and flexibility.
• Travel locally in Southern California, when necessary.

Compensation & Benefits

• Base Salary: The expected base salary range for this position is $28,300-56,000, depending on experience and skillset.  Base Salary is paid bi-weekly, every other Friday.
• Commission & Bonus: This position is eligible for commission payments and a quarterly customer satisfaction cash bonus, which are earned, calculated and paid in accordance with the terms and conditions of the Company’s applicable compensation agreement.
• Benefits: In addition to competitive medical, dental and vision coverage, Tri Pointe Homes provides comprehensive benefits to eligible team members and their dependents, including:  Health Savings Account (HSA), full and limited healthcare Flexible Spending Account (FSA), and dependent care FSA options; generous paid time off policies, like vacation, holidays, sick leave, jury duty, bereavement, and volunteer time; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with bi-weekly employer matching of 50% up to the first 6% of team member contributions; adoption, fitness, tuition and worldwide emergency travel assistance; EAP, grief counseling, and estate/will preparation services; and additional discounts and supplementary employee-paid benefit programs.

At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves. We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business. We believe our company’s strength relies on the diversity of the team and the unique, innovative ideas everyone contributes.

Pursuant to the California Consumer Privacy Act of 2018, if you are a California resident, you have the right to know the categories of personal information that we collect about job applicants, employees and their emergency contacts and beneficiaries, and independent contractors. Please click here for a description of our personal information collection practices.

We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.