1. Level of Education: 2–4-year degree
2. Years of experience in Position Title: Minimum 15 years of process mapping experience; Proficiency in using process mapping tools and techniques to create accurate and detailed visual representations of workflows.
3. Other Experience: Public Service experience and Grant Management experience
4. Certification(s): No Certifications required

DESIRED SPECIFICATIONS: Not required, but desire experience in these specifications for this position.

1. Process Improvement: Proficiency in process improvement with a focus on enhancing existing processes to increase efficiency and effectiveness
2. Analytical Skills: Ability to interpret data, identify trends, and draw meaningful conclusions from process information
3. Communication Skills: Effective communication with stakeholders at all levels to gather information, present findings, and gain buy-in for process improvements
4. Technical Skills: Familiarity with relevant software tools like Microsoft Visio, BPMN modeling tools, and data analysis platforms
5. Technical Writing: Experience in writing technical documentation to include the creation of clear and concise artifacts for processes, procedures, and reports
6. Problem Solving Skills: Ability to identify root causes of process issues and develop practical solutions

Responsibilities:

1. Gathering data: Conducting interviews with stakeholders, observing workflows, and collecting data on process steps, timings, and decision points.
2. Process mapping: Creating visual representations of processes using tools like flowcharts, swimlane diagrams, and BPMN notation, clearly depicting the sequence of activities and decision points.
3. Analyzing process data: Identifying areas of inefficiency, redundancy, delays, and potential cost reductions within the mapped processes.
4. Identifying improvement opportunities: Proposing solutions to address issues discovered in process analysis, such as automation, simplification, or re-designing workflows.
5. Facilitating Process Improvement Workshops: Leading discussions with cross-functional teams to gather feedback and collaboratively develop process improvement plans.
6. Documenting process changes: Creating clear and concise documentation of revised processes and ensuring proper implementation and training.