Process Lead - Digital Products (Newark, NJ, US) - PSEG
Newark, NJ
About the Job
Requisition: 78296
PSEG Company: Public Service Electric & Gas Co.
Salary Range: $ 101,600 - $ 160,900
Incentive: PIP 15%
Work Location Category: Hybrid
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.
PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Job Summary
We are seeking a dynamic and experienced Digital Product Lead to join our team. The Digital Product Lead will be responsible for overseeing our customer-facing applications, including My Account and Mobile app, Storm Center, My Alerts, and other digital products. This role is crucial in driving the strategy, planning, delivery, and execution of our digital products while fostering a collaborative and innovative work environment.
Job Responsibilities
Strategy and Planning
•Gains a thorough understanding of customer and business needs, both existing and potential, and uses that knowledge to help deliver enterprise products that provide PSE&G customers and other stakeholders with an unparalleled utility experience.
•Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners.
•Identifies goals, metrics, and analytics to determine product value; continually making recommendations and refinements to the product backlog based on learnings.
•Partners with Finance to understand financial needs and assists in the creation of business plans for new opportunities.
•Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class.
•Evaluates research and market analysis on industry innovations and technology platforms to recommend the best possible solution.
Delivery and Execution
•Ensure product is aligned with company, stakeholder, and end-user priorities to drive sales, improve efficiency, and improve customer satisfaction.
•Documents, reviews, and ensures that all quality and change control standards are met.
•Formulates, tests, and refines assumptions and hypotheses through user research and testing.
•Creates, prioritizes, and accepts user stories; incorporate them into release planning.
•Makes product decisions that drive value on a daily basis.
•Identifies pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements.
•Participates in standups, iteration planning sessions, product demos and retrospectives.
•Condenses complex technical concepts into non-technical language for stakeholders.
•Provide after-hours deployment coverage as needed to support product launches and updates.
People
•Fosters collaboration with team members (IT, Operations, Communications etc.) to drive value and collectively identify and resolve impediments.
•Acts as a proponent of modern software development practices.
•Advocates for the end user and stakeholder by empathizing with and understanding user needs and becoming the domain expert.
•Regularly works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps.
•Manages cross functional team and stakeholder expectations to execute on product strategy; provides education to requestors to determine prioritization based on tangible benefits and/or user experience.
•Exhibit active listening, facilitate sessions, and clearly communicate at all levels (Executive Leadership Team, front line associates, etc.) and in all formats the product's long-term strategy which is used to prioritize short-term action.
Job Specific Qualifications
•Bachelor’s Degree and a minimum of 7 years relevant professional work experience. In lieu of a degree, a minimum of 10 years of relevant professional experience.
•3+ years’ experience implementing large projects, and knowledge of both Waterfall and Agile methodologies.
•A clear vision for excellence in digital channels
•Experience leading and influencing others in delivering excellence in customer experience.
•Experience developing and using relevant data from multiple sources to inform decisions and drive greater containment and conversion.
•Strong problem-solving abilities.
•Strong ability to plan and manage numerous processes, people, and projects simultaneously.
•Excellent communication and collaboration skills
• Extensive knowledge of utility business processes
Minimum Years of Experience
Education
Certifications
Disclaimer
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.
PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. This site (PSEG Careers and Job Openings) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
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