Process Improvement Analyst, F-35 DA&I (Hybrid Telework) - Serco North America

Serco is excited to begin support to the F-35 Joint Strike Fighter Program Office. This contract provides program management support in support of the full acquisition life-cycle of the F-35 program, to include development, production, and sustainment.

*Must be able to Provide onsite support at the Crystal City,Arlington Location, F-35 Joint Program Office (JPO) location no less than 2-days per week, each week. Exact days in office at the JPO must be coordinated with F-35 customer and approved by your Serco manager. (Your onsite days in JPO office including adhoc meetings may increase to support the needs of the customer.)*

The F-35 Directorate Acquisition and Integration (DA&I) in its mission to manage JPO functions as they relate to business operations, foreign compliance, process improvement, cost, requirements, and acquisition.

Our Process Improvement Analysts analyzes and documents one or more of an organization's processes.  Meets with subject matter experts within the organization to gather process information and/or requirements.  Designs and documents new processes and obtains organizational feedback.  Communicates process flows or requirements to staff for software development efforts or as part of procedural training.  May interact with senior level staff to propose process modifications.

In this role, you will:

• Support DA&I in providing training, resources, and expertise that enable JPO personnel to evaluate how they work and establish a culture of continuous improvement in the JPO
• Assist CMO in reviewing, evaluating, analyzing, and reporting on the quality performance of Prime and Subcontractors and providing inputs to CPARs
• Acquisition Program Management – Assist DA&I in managing procurement and enterprise procurement metrics.
• Assist DA&I in Procurement Process and Product Management Team (PMT) management, small business contracting and management, scheduling (e.g., the Enterprise Integrated Master Schedule [IMS]), and enterprise risk management.
• Support DA&I in establishing, maintaining, and providing surveillance of the QMS Assist DA&I in staffing, training, equipping, and providing standardization for all personnel responsible for implementing and maintaining the JPO QMS supporting PMO quality oversight responsibilities Assist DA&I in developing and implementing quality assurance oversight processes procedures that assure appropriate program oversight of Defense Contract Management Agency (DCMA) quality assurance activities
• Business Operations – support DA&I in managing acquisition documents, the Defense Acquisition Executive Summary (DAES), Selected Acquisition Report (SAR), CPARS, and JPO Issuances

To be successful in this role, you must have: 

• The ability to provide onsite support at the Crystal City, Arlington, Va one of the following F-35 Joint Program Office (JPO) location no less than 2-days per week, each week. Exact days in office at the JPO must be coordinated with F-35 customer and approved by your Serco manager. (Your onsite days in JPO office including adhoc meetings may increase to support the needs of the customer.
• A Secret clearance
• Experience in program management, technical, or business analysis discipline, related to weapon systems acquisition and life cycle management; and a minimum of six (6) years out of 10 years of recent work experience related to analysis and planning.
• Master’s degree in related field or discipline, or bachelor’s degree plus four years of acquisition program management experience (total of 10 years).
• Possesses expertise in process improvement methodology at Black Belt (BB) level or equivalent within the past ten (10) years.
• Experience in DoD applications such as at NAVAIR AIRSpeed Offices or equivalent.
• Three (3) out of the past five (5) years must be practical and implementation experience. Mastery of process improvement techniques to include but not limited to: Lean, Six Sigma, Theory of Constraints, benchmarking, metric/statistical analysis, process management and improvement, and process flow charting.
• Certified as a CPI practitioner at the journeyman level
• Knowledgeable with DoD Directive (DODD)5010.42, DoD-Wide Continuous Process Improvement/Lean Six Sigma Program, and SAEAS9100D Quality Management Systems –Requirements for Aviation, Space, and Defense Organizations
• Possesses a high degree of self-initiative, and the ability to work independently and function as part of an interdisciplinary team
• General knowledge of Navy/Air Force processes/organization
• Up to 10% travel 

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.