Process Engineer (Computer Network Operations) - Themis Insight

Themis Insight solves difficult business, IT, and analytic problems by addressing the whole problem – not just the symptoms – using interdisciplinary approaches that are both practical and innovative. We provide fresh alternatives to ordinary, mainstream consulting firms through small, highly skilled, and hand-picked teams that can meet clients' needs in any industry. Our broad interdisciplinary understanding allows us to provide the right solution, even if it is from outside the industry or traditionally defined problem space. We bring Public and Private, Civilian and Military expertise to every case.

We are hiring a Process Engineer (Computer Network Operations) to work in Fort Meade, MD. Position location is subject to change based on central MD client's needs.

Required: TS/SCI with a Polygraph

As a Computer Network Operations Process Engineer on our team you will provide process engineering expertise to assist with the following activities:

• Work in a Service Desk role by performing Jira ticket actions and process workflow actions such as account creation and deletion.
• Create and manage multiple Jira boards for multiple customers with different requirements and processes.
• Develop and assist with Continuity of Operations Plan (COOP) processes and process improvement activities for the organization.
• Define and improve process workflows for multiple customers and multiple initiatives.
• Documenting existing processes using knowledge management repositories such as Confluence.
• Assess processes for various CNO projects that include software, sustainment, and advanced technology initiatives.
• Assisting with operating in an agile development process including maintaining agile development tools such as Jira and Confluence.
• Assisting in defining process improvement strategies and lessons learned.

Individual Capabilities/Experience Required:

• Bachelor's Degree in Computer Science, Information Systems, Engineering, Business, or Education from an accredited school or university is required. Five (5) years' experience with Process Improvement on programs and contracts of similar scope, type, and complexity is required. Experience is to include, within the past five (5) years, three (3) years of experience in facilitation, training, methodology development and evaluation, process engineering across all phases of acquisition identifying best practices, change management, business management techniques, organizational development, activity and data modeling, or information system development methods and practices. Four (4) years additional experience may be substituted for a Bachelor's Degree
• Must have worked in a Service Desk environment, including processing tickets through a workflow and working directly with customers.
• Must have a decent understanding of COOP.
• Strong experience with Jira and/or Confluence.
• Excellent oral and written communication skills.
• Position requires TS/SCI clearance with FSP

Individual Capabilities/Experience Desired:

• Experience supporting CNO or CCC.
• Strong background in Knowledge Management
• Strong experience with workflow and process development

Themis Insight has all the PERKS!

You are our most valuable resource — your ambition, your knowledge, your creativity. We offer an industry-leading set of benefits to supplement your normal salary compensation. Themis Insight has you covered with flexible ways to balance work and home life, full health benefit premium coverage, and generous contributions toward your retirement.

• Competitive health, dental, and vision plans with 100% paid premiums.
• 401k: We contribute 6% even if you don't!
• Time Off: 11 standard holidays, and 25 days of PTO
• Career Development: Get career counseling and individualized career development plans, including education and training.
• Employee referral bonuses for successful hires

Themis Insight is an Equal Opportunity/Affirmative Action employer.

Themis Insight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.