Procedure Scheduler - Gastro Care Partners

The Procedure Scheduler is responsible for coordinating and scheduling routine patient procedures as well as complicated surgeries, with associated therapeutic modalities as ordered by the physician.  They obtain patient and procedural information and advise patients on surgical preparation requirements and responsibilities.  The person in this role assures compliance with scheduling policies and practices through first line problem solving, including research and investigation, interpretation and resolution and/or escalation as necessary and appropriate.

Essential Duties and Responsibilities:

• Schedules patient appointments for hospital, and ambulatory surgery centers per surgery and/or procedure orders are scheduled in an appropriate manner.
• Communicates procedure information and patient instructions appropriately and in a timely manner to patients and/or family, including financial obligations.
• Interviews patients either in person or by phone to ensure information is accurate prior to procedure.
• Requests insurance information from patient to allow for proper billing procedures or collaboration with Financial Counselors for assistance of non-insured patients.
• Contacts patients in cases of insurance coverage discrepancies.
• Communicates with providers/physicians as needed regarding scheduling and pertinent educational  materials for patients. 
• Collaborates with and sends physician orders for procedures to endoscopy and surgery centers as required.
• Schedules surgeries/procedures within established surgical block times with affiliated hospitals as requested by physician.
• Assures schedules are on time and accurate and communicates with support staff when there are delays or cancellations/issues.
• Ensures physician requests are monitored throughout the day. 
• Notifies effected staff, services, and departments as needed if a case is rescheduled, canceled or added to ensure appropriate persons are contacted and aware of the changes.
• Refer scheduling issues to the appropriate decision-maker and be able to provide problem resolution recommendations and escalate urgent matters as needed. 
• Complies with organizational and HIPAA policies and regulations to ensure patient care is kept confidential. 
• Regular attendance is required in order to carry out the essential functions of the position.
• Assists with additional daily operational duties as requested assigned.
• Other duties as assigned.

Required Skills and Abilities:

• Excellent problem-solving skills
• Detail oriented and organized
• Able to multi-task and work quickly, with constantly changing circumstances and priorities
• Ability to communicate with internal customers at all levels of the organization and to build positive working relationships
• Ability to convey or exchange complex information
• Strong computer skills

Education and Experience:

• High school diploma or equivalent
• Minimum of 2 years of experience in a healthcare setting
• Minimum of 1 year of experience scheduling surgeries/procedures preferred
• Knowledge of ICD-9 and CPT Coding and working knowledge of medical terminology preferred
• Proficiency in MS Excel, or other scheduling software

Gastro Care Partners is the national partner for successful regional gastroenterology practices. We believe in the mantra “medicine is local.” Gastro Care Partners provides high-performing regional practices with the resources necessary to thrive in today’s dynamic healthcare landscape while maintaining their practices’ identities.

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