PRN - Mental Health Crisis On-Call Case Manager - Gulf Coast Center

Texas City, TX 77591

About the Job

Must apply directly at:
https://gulfcoastcenter.e3applicants.com/careers/PRN-POSITION--Crisis-OnCall-Case-Manager--MCOT-689

Are you seeking a career where you can make a difference? Gulf Coast Center (GCC) recruits people who are committed to compassionate, person-centered service.
Join our team today!

PRN POSITION - On-Call Case Manager - MCOT
Can work with incoming staff on the best shift for you during these times:
Friday through Sundays 5 pm-2 am are the most needed.
You can do all or some. As little as 1 weekend a month. More if desired.

$50 per on-call shift and $100 per call that you respond to.
$20.00 - $24.00/hour while completing administrative tasks, meetings or training. Specific wage based on previous experience doing a similar role.
$25 per on-call shift while in training/mentoring.

GULF COAST CENTER - JOB DESCRIPTION

Job Title: Case Manager-MCOT (PRN)

Location: Office in Texas City, TX. Serves Galveston and Brazoria County, TX. Must have the ability to respond to crisis calls in person.

FLSA Status: Non-Exempt

Working Status: Full-time w/benefits

Must be able to attend these live training during your onboarding process. They are live training (some in-person and some virtual) conducted at a specific time during the business day:

Orientation - On a Monday, all day, in person.
Training 101 - Wednesday after Orientation. 9a-12p - virtual
CPR - Typically the Thursday same week of Orientation, 4 hours, virtual in the morning. (if they have never had CRP or it has been a long time, they will need to attend an in person 2 hours that afternoon). If already certified (and you provide a copy of your certificate) you can forgo this requirement.
SAMA - Typically the Friday same week of Orientation, All day, in person.
Smart Care - The week after Orientation, all day Monday and Wednesday, virtual.
MH Documentation training - 2 weeks after orientation. All day Mon and Tues. Virtual
CISP - Monday through Friday, typically 4-5 weeks after Orientation, all day (Mon-Wed are in person, Thur/Fri is virtual).
ASIST - 2 days, all day, in person. Typically 1 ½ - 2 months after Orientation.
Opioid Overdose - ½ day in person, typically 2-3 months after Orientation.

Summary:

Reporting to the Crisis Services Director, Crisis Outreach staff are responsible for providing rapid response mobile crisis services in the community for a two-county area. Work will involve providing crisis assessment and intervention services to both adults and children experiencing mental health and substance use crises. This position will also provide intensive crisis follow-up services at a determined frequency until crisis customers are no longer in crisis and they are successfully transitioned to regular centers or community services. The crisis follow-up services will include crisis follow-up contacts, rehabilitative skills training, family education, community resource referrals, and transportation to community resources necessary for crisis stabilization and continuity of care.

Additional responsibilities include providing services to individuals in the Crisis Respite Program by assisting with assessing, recovery planning, and rehabilitative services to assist respite customers in the crisis stabilization process.

Crisis staff will also respond to calls from law enforcement, jails, or judges requesting assistance with mentally ill and/or IDD individuals in need of jail diversion. Crisis staff will assist the jail-diverted individuals with crisis assessment, LOC5 enrollment, linkage to clinic enrollment, referrals, and follow-up services.

Crisis team members must embrace the concept of teamwork, trauma-informed care, jail diversion as well as collaborative documentation. Crisis staff will need to have effective communications in dealing with law enforcement, local hospitals, judiciary, and other social service agencies to resolve the crisis needs of the customers. Must be able to work under pressure with stressful situations while maintaining a professional manner.

Staff will adhere to GCC training requirements as well as to state and federal regulations, including program billing/clinical documentation practices and other contractual obligations and requirements.

Gulf Coast Center is committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Gulf Coast Center defines diversity broadly including, but not limited to, race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, and age. Gulf Coast Center embraces trauma-sensitive and informed practices, provides suicide-safer care, and fosters a safe and compassionate environment that promotes racial and health equity.

The Case Manager - MCOT (PRN) will be responsible for the following essential Job Duties:

Crisis staff will respond immediately with mobile crisis response to calls triaged by the hotline as acuity status Emergent, Urgent, Hospital Triage or Jail Diversion calls. Calls determined by the hotline to be Routine calls are to be seen face-to-face within 24 hours of the hotline referral. The hotline determines the acuity status for each call. Crisis staff are not to reduce the acuity status of crisis calls that have been determined by the hotline. Crisis staff can notify the Crisis Services Director about any concerns with a hotline triage the next business day for the director to follow up with the hotline to review the concerns.
Crisis staff are required to notify a supervisor about any barriers to meeting response timeframes or concerns about responding to the screening sites determined appropriate and safe by the hotline.
Crisis staff will also respond to calls from law enforcement, jails, or judges requesting assistance with mentally ill and/or IDD individuals in need of jail diversion. Crisis staff will assist the jail-diverted individuals with crisis assessment, LOC5 enrollment, linkage to clinic enrollment, referrals, and follow-up services.
Crisis staff will be expected to respond to crises at Gulf Coast Center clinics and facilities as requested in order to provide crisis support to those programs.
Crisis staff are responsible for using the designated crisis assessment, safety planning tool, and progress notes and for conducting an Adult Needs and Strengths Assessment or the Children's Need and Strengths Assessment.
Crisis staff are responsible for providing crisis follow-up services for all crisis-served individuals
Crisis staff will respond to calls from Crisis Respite about any issues with respite customers in order to determine if crisis assessment or consultation is needed.
Crisis staff are required to maintain acceptable productivity during work hours and to complete all tasks assigned by the Director of Crisis Services. Crisis staff are to provide a minimum of 35 monthly face-to-face service hours each month.
Staff providing crisis services are required to complete the Crisis Assessment tool in the Smartcare electronic health record collaboratively with the crisis client and no later than the end of the staff person's shift. The staff providing crisis service is also expected to communicate with the full crisis services team by email about crisis assessments completed and needed follow-up service in order to facilitate communication and continuity of care. In addition, staff providing crisis services are required to enter their Crisis Intervention service notes and Mental Health Screening and Triage service notes in the Smartcare electronic healthcare record within 24 hours of the crisis service. Finally, staff completing crisis relapse and prevention follow-up services are required to have their documentation in the EHR by the end of their shifts due to the need for the next shift to not duplicate the follow-up calls and to have better continuity. Staff providing crisis services are required to report immediately to their crisis supervisor about any barriers to meeting these documentation requirements.
Serve as primary staff for disaster recovery deployment, with the expectation that crisis services staff will keep up their training for Psychological First Aid. Staff will also be part of a rotation for disaster assistance at Disaster Recovery Centers, emergency shelters, and other sites.
Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop, and continue our community partnerships as they relate to the position.
Treat all individuals with the utmost courtesy, decency, and respect.
Provide responsive, and efficient services.
Interact with staff, consumers, local entities, and advocacy groups to provide a service that meets local needs.
Provide the highest level of Customer Service for both internal and external customers.
Required to report personnel leave; flex time and emergency leave to assigned supervisor.
Strict adherence to the professional, ethical, and legal requirements set forth in GCC's Business Code of Conduct as well as the Corporate Compliance Plan.
Consistent adherence to the Center's Dress Code.
Consistent adherence to Center safety guidelines and expectations.
May be required to travel within Brazoria and Galveston Counties.
Out-of-region travel may be required to attend training.
Must maintain a clean driving record and driver's license in accordance with our Driver Policy.
Requires current Texas Driver's License, reliable transportation, and must maintain current auto liability insurance.

Non-Essential Job Duties:

Crisis staff are required to serve on the after-hours crisis rotation as needed to meet program needs.
Accurately complete bi-weekly timecards, travel logs, as well as vehicle reports, and assigned reports according to Center policy and procedures.
Responsible for ensuring completion of the initial and annual ANSA/CANS recertification in accordance with the Praed Foundation and HHSC performance contract requirements. A lapse/expiration in certification will result in termination of employment. Exception: If certification lapse/expiration is reported to the supervisor within 24 hours of the expiration date, the employee will be granted the opportunity to recertify by the close of the following business day. Any lapse/expiration greater than 24 hours will result in termination of employment. Additionally, all certified practitioners are responsible for participating in semi-annual quality assurance training activity conducted by the identified ANSA/CANS Super User.

Supervision:

Receives direct supervision from the Director of Crisis Services.

Required Education:

Bachelor's degree from an accredited college or University in the Behavioral Science field of study.

Abilities/Traits:

General knowledge of mental health disorders
Ability to remain calm in stressful situations
Self-motivated with good time management skills
Ability to multi-task
Good interpersonal skills
Ability to establish cooperative relationships with individuals in crisis situations
Must learn and use the Trauma Informed Principles in performing assessments with persons in crisis so as to not add any further traumatic experiences
Ability to express self clearly and effectively, orally and in writing.
Requires ability to work within a team approach.
Requires proficiency with computer skills, programs, and email.

Working Conditions:

Work will be performed in the Office and/or Field settings.
May require varied work hours depending on the needs of clients.
Out-of-region travel may be required to attend training.
May require travel to various locations within Brazoria and Galveston Counties. Requires current Texas Driver's License, reliable transportation safe and current with all state requirements, and liability insurance.
Crisis outreach staff are expected to work together as a team to have a schedule that maintains crisis services 24 hours a day and 365 days a year.
Although this position will work primarily PRN, the position requires flexibility to work different shifts or on-call as needed to meet program needs.
Crisis staff are required to work on Center holidays unless approved for a skeleton crew by the Crisis Services Director.
Crisis staff that work on Center holidays will be paid their hours worked and an additional 8 hours of holiday pay or they can take the holiday off another day that is approved by the Crisis Services Director.

Special Projects:

Assist supervisor when requested to complete special projects and complete all assignments within a time frame negotiated with the supervisor. Completion of other duties as assigned by supervisor as it relates to the program and position.Job Related Physical/Mental Requirements & Environmental Conditions:

Physical:

Ability to transport, adjust, and/or move items up to 55 lbs.
Ability to ascend/descend stairs.
Ability to remain in a stationary position for long periods of time.
Ability to handle objects.
Ability to operate office equipment.
Ability to move around within an office setting and/or other locations as needed; may include the ability to bend/twist, kneel/stoop, and/or reach for items.
Ability to push/pull, crawl/squat as it relates to PMAB requirements; may be required to perform PMAB restraints as it relates to program requirements.
Ability to detect and write effectively.
Ability to hear (with or without aid).
Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting.

Mental:

Ability to accept constructive criticism.
Ability to maintain regular attendance.
Ability to understand, communicate, and comprehend accurate information with others in English.
Ability to reason and analyze effectively.
Ability to solve practical problems as it relates to position.
Required to pass and maintain all center-mandated training.

Work Site/Environmental Conditions:

Ability to work alone.
Ability to work closely with others.
Ability to work closely with clients and/or family members with poor hygiene. Ability to work long and/or irregular hours.
May be subjected to a hostile environment.
May be subjected to a high crime environment.
Potential exposure to tobacco products.
May be subjected to both inside and outside environmental conditions.
Subject to standard noise levels within the working environment.
Travel by motor vehicle, van, bus, or plane may be required.

Qualified individuals must be able to perform these functions with or without reasonable accommodations based on ADA requirements.

Source : Gulf Coast Center