PRN Certified/Registered Medical Assistant - Outpatient Behavioral Health - Medstar Washington Hospital Center - Signet Health Corporation

Come work with a growing interdisciplinary team!  Signet Health manages the Behavioral Health Services for Medstar Washington Hospital Center.  We have a Part-time Medical Assistant opening that offers a flexible schedule, along with rich and unique learning opportunities. Clinic hours are M-F from 8:30am-5pm.  Certification is required.

The Medical Assistant (MA) is part of the ambulatory setting. Works with Ambulatory Clinic Supervisor to oversee and coordinate all administrative matters relating to financial and personnel operation.  Coordinates patient scheduling and registration, and manages patient throughput. Works with supervisor and RN to oversee daily functions of assigned staff and practice area. Coaches others for safety and engages in the training, orientation, and survey expectations. Responsible for management of medical supplies, customer service and service recovery, and daily operations workflow.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
• Acts as a backup resource for administrative positions in the practice, including but not limited to assisting with all staff responsibilities when staffing issues arise.
• Analyzes supply usage, maintains knowledge of what supplies are required per location and oversees ordering and maintenance of required supplies within the location. including managing expiration dates and par levels.
• Assists in the selection, training, orienting, competency assessment, and assignment of department staff. May assist with development of standards of performance management planning. May initiate or make recommendations for personnel counseling and actions. May act as a preceptor for newly hired associates.
• Demonstrates behavior consistent with Medstar Health mission, vision, goals, SPIRIT values, objectives, and patient care philosophy.
• Ensures patient and guests have a superior experience. Serves as a liaison between patients and staff. Resolves problems, conflicts, concerns, and complaints to attain maximum patient satisfaction and care experience. Identifies opportunities and mentors staff to develop customer service skills and delivers appropriate counseling and training. Initiates service recovery as needed.
• Fosters a high reliability culture through encouragement of patient safety event reporting (including near miss reporting), application of a system approach to resolving issues, allowing time for discussion of safety events and performance improvement activities, and enforcing a just culture through use of performance management decision algorithm and care for the caregiver for traumatic events. Functions routinely as a coach for safety for the department.
• Serves as a super user for EMR and Patient Registration tools; trains other staff and upholds best practice workflows for clinical documentation, thoroughness, safety, and efficiency.
• Implements, monitors, and reinforces Medstar Health practice or location policies and procedures. Recommends new or modified policies and procedures to reduce cost and/or improve staff performance. Works with site leadership and other Medstar Health management to modify and streamline workflows and improve other processes to create an efficient site.
• Maintains current knowledge of technical and business development and communicates relevant information to the team. Supports organizational initiatives related to new technology, clinical programs and improving the patient experience; seeks opportunities for improvement in all clinic administrative processes and services. Communicates new policies and procedures, and new workflows to all Medstar Health practice or location staff and provides training on the new workflows as needed. Mentors staff through changes and helps team build resilience.
• Helps leadership to uphold front desk operations and staff for designated area. Ensures proper best practice workflows and that patients are greeted and registered promptly and courteously; eligibility is verified, and co-payments and full payments are received from all patients as required; and proper identification is obtained from patients.
• Supports lab CLIA expectations and oversight of Point of Care Testing, compliance with regulatory and accreditation requirements, and daily, weekly, and monthly reconcile to ensure a safe process.
• Participates and assists with administrative training for new associates; helps to implement and review new procedures, equipment, emergency preparedness and policies/protocols.
• Participates in ongoing professional development opportunities including on-line education for Medical Assistants, and Patient Service Coordinators, etc.
• Supports other members of the clinical team when patient bottlenecks occur; assists in the intake of patients and assuring optimal patient flow; manages variable and unpredictable patient volumes during hours of operation. performs the duties of a Medical Assistant and completes documentation as required.
• Works with supervisor and RN to ensure adequate staffing coverage to maintain optimum patient service.
• Participates in meetings and on committees and represents Medstar Health practice or location in community outreach efforts as required.
• Performs other duties as assigned.

Education

• High School Diploma or GED is required 
• Bachelor's degree is preferred

Experience

• 1-3 years progressively more responsible job-related experience in patient care setting is preferred

Licenses and Certifications

• CMA (Certified Medical Assistant) by the American Association of Medical Assistants required or
• RMA (Registered Medical Assistant) through the American Medical Technologists required or the equivalent

Knowledge, Skills, and Abilities

• Excellent customer service/patient interaction skills to include service recovery; computers and electronic medical record (EMR) skills and ability to function in a variable multi-specialty clinical setting
• Excellent verbal and written communication skills
• Ability to establish and maintain effective working relationships with associates, providers and other leaders
• Ability to multitask and to maintain a work pace appropriate to the workload

EOE

Medstar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years Medstar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It’s how we treat people.