Printing & Signage Customer Service Representative - AlphaGraphics - Chandler | Gilbert | Scottsdale

Do you thrive in a fast-paced environment where every day brings a new challenge? If so, AlphaGraphics Chandler | Gilbert | Scottsdale could be the fit for you. We are a locally owned printing and signage company that specializes in client solutions. We are looking for an enthusiastic team player to join our client-focused staff today. 

Responsibilities:

• Act as primary contact for clients
• Assist with the development and maintenance of client relationships
• Consult and be a resource for clients during the purchasing process
• Be knowledgeable of all products and services offered
• Have a full understanding of pricing and be able to create and follow up on estimates 
• Communicate with the production team and customers on a regular basis
• Review client files to ensure product quality and accuracy
• Acquire a strong knowledge of the products and services offered
• Be highly responsive to customer inquiries
• Strategize with clients by listening, interpreting their needs, and advising on solutions
• Communicate courteously with clients through email, over the phone, and in-person

Required:

• Business experience- client facing a plus
• Excellent written and verbal communication skills
• Ability to problem-solve and be solutions-oriented
• Highly detailed with strong organizational and time management skills
• Understanding of basic computer software
• The ability to learn new software quickly
• Professional customer service demeanor
• Highly responsive to customer needs

Appreciated:

• Experience with printing, marketing, and the production process
• Customer service experience

Offered:

• Pay: Commensurate with experience
• Benefits: Health, dental, paid time off, 401(k), a great team to work with

How to apply:

• Resumes that have a cover letter describing what makes you the best person for the job will be given higher priority.
• No phone calls or drop-ins