Printer and Owl System Administrator - REMOTE - Sierra Solutions Group

Job Summary
We are looking for a Printer and Owl System Administrator for our Consulting services client.  The System Administrator to manage and maintain both the printers and Owl devices throughout the enterprise. There are over 1,400 printers in the environment that are deployed throughout the country. Additionally, the System Administrator will participate in supporting other video teleconferencing services.
  
Primary Responsibilities

• Printers
  • Remediate the vulnerabilities.
  • Manage printers
  • Report all remediation work in ServiceNow tickets
  • Provide solutions to better manage and support printers in the environment.
• Owl Labs
  • Perform vulnerability patching.
  • Manage devices
  • Provide status on Owl devices.
  • Configuration Management of Owl devices
  • Tier 3 support for devices
• General UC
  • Web apps (Zoom, Google)
  • Excellent communication with team, Client and vendor
  • Experience with certificates and security vulnerability management
  • Possesses an up-to-date understanding of current VTC models and trends, including cloud based technologies, in order to provide expert guidance, and advice to the customer in regard to the VTC industry, particularly in the post-pandemic landscape

• Participates in an Integrated Product Team to design new capabilities based upon evaluation of all necessary development and operational considerations
• Participates in the development of system engineering documentation, such as System Engineering Plans, Initial Capabilities Documents, Requirements Specifications and Interface Control Documents
• Participates in interface definition, design, and changes to the configuration between affected groups and individuals throughout the lifecycle.
• Interacts with other departments regarding Systems Engineering technical considerations and for associated problems, issues and conflicts
• Develops System Architecture and System Design documentation
• Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans
• Participates in and initiates concept development and trade-off studies
• Prepares complete documentation of methods, procedures, and design
• Assists with implementation of combined hardware/software systems
• Escalate issues to vendor and third-party entities as necessary

• Public Trust Clearance by start date
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire
• Previous experience with vulnerability patching
• Highly experienced with managing remote network connected Client model printers
• Previous experience supporting and managing enterprise printers
• Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks
• Operates with appreciable latitude in developing methodology and presenting solutions to problems
• Contributes to deliverables and performance metrics where applicable
• Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients
• Maintain standard working hours and to be available for meetings, and other collaborative efforts during working hours
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks
• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow
• 4 years of experience and bachelor's degree
• Experience as a remote worker demonstrating time management and self-discipline with cultural change management and Agile mindset