Printer Field Service Technician - Pacific Office Automation

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to twenty-eight branches located in ten western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as KONICA, RICOH, CANON, SHARP, LEXMARK, HP, XEROX, KYOCERA, RISO, KODAK, FP-MAIL, PITNEY BOWES and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are looking for Printer Field Service Technician to join our service team in the Phoenix, AZ area. This is a field position with a POSSIBLE TERRITORY NEAR YOU, as we service all Greater Phoenix and surrounding areas.

Essential Job Duties

• Troubleshooting and repairing office equipment (copiers, printers, fax machines, etc.)
• Providing high-quality technical support to our customer base
• Communicating with customers to ensure satisfaction
• Developing options to solve unusual problems
• Managing time, resources, and territorial considerations

Qualifications

• Product Lines Pacific Office Automation supports: Konica Minolta, Ricoh, Canon, Sharp, Oce, Lexmark, HP.
• (Certification and/or hands-on experience with one or more of these product lines is required.)
• Excellent communication skills, verbal and written; strong customer service skills.
• Strong relationship management skills with customers, vendors and employees within the company required.
• Exceptional mechanical aptitude & demonstrated skills required; and proven troubleshooting skills handling digital office equipment.

• Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities.
• Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions.
• Must have strong ethics and work as an effective, collaborative team member.
• Strong Computer literacy - Fiery / controller experience is a plus.
• A self-starter with the ability to work extra hours as necessary and during peak periods.
• Mechanical and Electrical Mindset

Benefits

• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA Programs

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.