Print Support Specialist I 26571 - Ricoh

Summary

 Manager Job Description: Pay rate is $20 There is no Covid Vax policy.

Package B as there may be limited driving.

Teh candidate would be Responsible for the daily on-site support of printer devices.

Responds to customer requests for technical support and training with the focus being on customer service.

Documents all service calls and requests into system. Works to ensure that the service level agreements between the customer and RICOH are achieved.

In addition, responsibilities include management of an on-site parts/consumables inventory.

There is extensive lifting and walking. No more than 50 lbs. alone and If more than 50 lbs. assistance will be provided.

Limited driving will be required.

If driving is required, it would be workers personal car.

Manager will be seeking resumes with technical experience and professional work history.

Dress code is Business casual

Report to Ascension Health 5151 N 9th Ave , Pensacola, FL 32513 parking is free

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***Shift Timings***

8:00 am- 5:00 pm (M-F)

Job type: Temp to Engage

Roles & Responsibilities

Responsible for the daily support of site specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service. Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager. Works to ensure that the service level agreements between the customer and RICOH are achieved. In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory. JOB DUTIES AND RESPONSIBILITIES
- Daily support of network and workstation printers
- Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary
- Keeps the customer up to date on the progress of problem resolution
- Provides end users with detailed remote access knowledge and documents complete trouble shooting information
- Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
- Responsible for on-site hardware & consumables inventory
- Responsible for printer procurement as required by the customer
- Responsible for printer hot swap inventory
- Documents and reports all fleet meter reads
- Maintains printer fleet tools/databases

Minimum Qualifications

Typically requires:
- High School Diploma (or equivalent) with additional education preferred
- IT Help Desk Support experience (application & hardware support)
- Technical Training & Certifications: HP Certifications KNOWLEDGE, SKILLS AND ABILITIES
- Excellent customer service skills
- Good project management skills and ability to prioritize tasks
- Strong technical knowledge of network and site-specific printers, and company products
JOB TITLE: Print Support Specialist I.MS Ops
Position Description 
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
- Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level-
- Requires internal contact within department and with other corporate personnel, and external contact with customers, agencies, vendors, etc.-
- Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems-
- Modest physical effort is required. Work does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 20 lbs. (e.g., papers, books, files and small parts, etc.)-
- Requires moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination