Principal TPM, Flex - Amazon

Description With Amazon Flex, people can be their own boss while earning up to $25 or more delivering ultra-fast Prime Now, AmazonFresh, and Amazon.com orders. We operate globally and are rapidly expanding into new products from groceries (including Whole Foods!) to big-screen TVs in an increasingly complex transportation network. Flex also operates Amazon's only physical retail footprint with grocery stores and Amazon Lockers. You can find out more about Amazon Flex at flex.amazon.com. Our Technology group is responsible for building software (on the intersection between science and technology) that makes it possible to deliver these orders in one hour or less. We partner with tech teams across multiple VP-level organizations, operations and product teams for multiple businesses, and science to build tech that optimizes various aspects of delivery decisions. Our systems forecast customer order volume to plan how many drivers to recruit into the Flex program months from now, how many drivers to call in to work in a few days, and how many to urgently call in right now. We build vehicle routing solvers that optimize delivery efficiency by approximating solutions to the Traveling Salesman Problem subject to various real-world constraints (for example, drivers can only fit so many packages into their cars). We build pricing models which allow us to fairly incentivize drivers and ensure that orders make it to customers on time. Our ability to engage with, support, and provide a truly innovative experience to both customers and our delivery providers has become more critical as we continue to expand the number of delivery providers and customer product offerings. Key job responsibilities In this role, you will define, own and drive technical workflows that reduce the manual work of core team members. You will improve code efficacy by designing appropriate monitors, alarms and testing suites. You will leverage high-judgement in determining risks, trade-offs, opportunity cost, and benefits in prioritizing work for our 3P tech partner. Finally, you will lead a team of 30+ through quarterly planning and hold all stakeholders accountable to a high throughput by developing flashes, monthly business updates, and other mechanisms. As a technical leader, you will influence strategy and outcomes across Last and Middle Mile programs. The right candidate will possess a strong program management background, will have high judgement and follow-through, and will have a well-rounded background in current web technologies. This role will inform strategic initiatives, and will require you to own projects from ideation to execution and delivery. This role is inherently cross-functional and requires a strong ability to project manage, communicate, influence and earn the trust of software engineers, product teammates, stakeholders, and business leadership. We are open to hiring candidates to work out of one of the following locations: Austin, TX, USA | Bellevue, WA, USA Basic Qualifications - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems Preferred Qualifications - 7+ years of technical program management experience Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $141,600/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.