Principal Technology Consultant - OpsRamp - Hewlett Packard Enterprise Company

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

OpsRamp enables IT to control the chaos of managing their hybrid IT operations and act as a service provider back to the business. Built in the cloud, the OpsRamp service-centric AIOps platform drives total visibility across hybrid infrastructures, offers complete multi-cloud infrastructure monitoring and management of business-critical services, and optimizes services through automation and integration with ITSM and DevOps tools.

What are we looking for:

• A true customer advocate who can help our customers succeed with our platform.
• An expert at researching, troubleshooting, and resolving complex system issues.
• Excellent written and verbal communication skills and confidence sufficient to gain our customers' trust.
• A self-starter with excellent time management skills and the ability to multi-task.
• Someone who cares deeply about continuous improvement, with the drive to proactively identify opportunities to refine processes and deepen technical knowledge on the team.

What you will do at OpsRamp:

• Provide enterprise-level assistance to our customers using the IT operations platform.
• Help implement/enforce a system of continuous improvement to strengthen and deepen both the technical expertise and soft skills of the team.
• Serve as an escalation point for complex issues.
• Work closely with strategic partners, join regularly-scheduled ticket review meetings with customers/partners to help ensure overall customer satisfaction and reduce executive-level escalations.
• Be the person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems, especially when the stakes are high.
• Work closely with internal teams to identify focus areas for improvement.
• Contribute to internal and external technical knowledge base to provide accurate technical solutions.

Requirements:

Do you have

• At least 10 years of experience in any Enterprise IT Infrastructure Monitoring, Systems Administration, SaaS Operations, or DevOps
• A degree in Computer Science, IT or Software Engineering or equivalent experience in excess of the previously-stated 10 years
• Excellent problem-solving and communication skills.
• Microsoft, Linux, Cloud, Networking or similar certifications are a plus.
• Previous experience as a Senior/Lead Technical Support Engineer, Help Desk Technician, or a similar role.
• Expert knowledge on Enterprise Windows / Linux / Virtualization / Cloud platforms.
• Ability to diagnose and troubleshoot technical issues, including setup and configuration.
• Ability to prioritize and manage several open issues at one time.
• Willingness to work in shifts.

Do you also have

• Experience coaching and mentoring junior engineers on complex technical issues.
• Experience providing technical training/instruction to junior engineers.
• Strong technical documentation skills, ability to proof-read and validate technical documentation prior to publication.
• Ability to diagnose and troubleshoot complex technical issues.
• Strong familiarity with the IT Operations Management / Monitoring space.
• Basic understanding of one or more modern programming languages (Java / Python / JavaScript / Go)
• Deep experience with one or more scripting language (Bash / PowerShell / Python)

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates

Job:
Services
Job Level:
TCP_05

States with Pay Range Requirement

The expected salary/wage range for a U.S. -based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html .

USD Annual Salary: $115,500.00 - $266,000.00

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .