Principal Product Manager - Technical, Amazon Connect - Amazon

Description Customer Engagement is a growth agent for companies that look to invest in communicating and engaging with their end customers, understanding their behaviors and unique interactions, and learning how to engage at the right precise moment with the right customer experience. Behind each of these interactions are unique moments that create an opportunity to learn and understand more about who they are and what they want. AWS Customer Engagement services (Amazon Connect, Amazon Pinpoint, Amazon SES) power over 20 billion customer interactions per day across multiple channels and use cases. We seek to create the most customer centric experiences with highly reliable, scalable, and secure engagement services that build customer knowledge, trust, and drive growth. Amazon Connect is an easy-to-use cloud contact center service that helps companies deliver superior customer service at lower cost. Amazon Connect Customer Profiles equips contact center agents and automation workflows with a unified view with the most up to date information about a customer, to provide faster and more personalized customer service. As a Principal Product Manager of Customer Profiles you own the product strategy, roadmap, business, and execution. You will listen to and represent customers - from the world's largest enterprises to high-growth startups - in order to deliver a best-in-class set of global services and capabilities that enable all customers to build powerful long-term and durable relationships with their own users. You will be hands-on with your engineering teams based in Seattle and work closely with senior leadership as well as both internal and external partners. You will play a critical role in launching new AWS services. You are an owner, builder, and enabler, working with leaders across UX, Engineering, Business Development, and Finance. You will drive a product roadmap, deliver value to customers, and work with senior AWS leadership on strategy and investment decisions. To be successful in this role you will need an established background in building and leading web-scale software services, a proven understanding in customer engagement, and the ability to build strong relationships with customers and partners to deliver mutual benefits. Strong team building and mentorship skills are essential. You have to want to work hard, have fun, and make history. What you will get from us: We are a team that cares about your work-life balance, while challenging you and your team to solve problems at AWS scale. You will be part of a strong team in a fast-paced, start-up environment where agile development is embraced and innovation is encouraged. You will get support and resources from some of the smartest people in the industry to continue your personal and professional growth. You'll be joining a fun team that prides itself on a great work environment with an inclusive group of people that loves working together towards a common goal and make history in launching a new strategic service in the industry. About the team About Us Inclusive Team Culture Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work/Life Balance Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future. We are open to hiring candidates to work out of one of the following locations: Seattle, WA, USA Basic Qualifications - 7+ years of working as a Technical Product Manager experience - 5+ years of technical (software development, network development, IT, other related) experience - Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market) Preferred Qualifications - 7+ years of technical (software development, network development, IT, other related) experience Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $144,900/year in our lowest geographic market up to $281,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.