Principal Product Manager | Security - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The ServiceNow Security Organization (SSO):  

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

We are seeking an experienced Senior Principal Product Manager to ensure security is front and center for every new ServiceNow offering and design upgrade. This role is pivotal in driving the adoption of security, enabling developers and non-technical users alike to build secure applications and workflows.   

What you get to do in this role  

• Define and execute the security strategy and roadmap for new products or major changes ensuring it meets the needs of our customers.  

• Work closely with engineering, design, and customer success teams to deliver security solutions 

• Work closely with security teams to ensure we are the best users of our own products such as Sec-Ops, IRM, SPM 

• Conduct market research and engage with customers to understand their needs, workflows, and pain points to inform product decisions. 

• Act as the SME during the initial roll-out and provide support when needed 

• Analyze competitive offerings to ensure our risk to profitability ratio remains competitive and innovative 

• Help sales and support teams to create FAQs, complete governance documentation as required 

• Communicate critical messages and engage with many diverse functional stakeholders through the product lifecycle 

• Skilled in managing relationships with internal and external stakeholders, ensuring clear communication regarding project progress, risks, and outcomes.  Ability to participate in technical discussions and help make design trade-offs. 

• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries 

• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team 

• Build RACIs to clearly identify decision-makers for application, product, and infrastructure services 

• Strong written and verbal communication skills to effectively convey the product vision, write user stories, and interact with stakeholders.  Ability to translate complex problems into easily understood requirements and provide solutions. 

• Familiarity with Agile frameworks - Scrum, Kanban, etc. is often essential, as many teams work in Agile environments 

• Familiarity with cloud platforms e.g., AWS, GCP, Azure as many initiatives are deployed across these environments 

• Familiarity with how software is developed, tested, and released, and how these processes integrate with program management. 

• The ability to manage multiple, complex, interrelated projects and programs with tight deadlines and cross-team dependencies. This includes managing resources, SLAs, risks, schedules, and budgets. 

• Experience in creating and managing project roadmaps, ensuring that the long-term vision aligns with the company's objectives and priorities. 

• Ability to influence and lead without direct authority, aligning diverse teams towards common goals. 

• Familiarity with tools like SQL, Tableau, or Power BI for analyzing data related to project performance. 

• Must be able to inspire and lead teams without direct authority.  

• Comfortable working in dynamic, fast-paced environments. 

• A desire to stay up-to-date with emerging trends, technologies, and customer needs. 

To be successful in this role you should have 

• 5+ years of Security experience 

• 5+ years of ServiceNow experience is desired 

• 15+ years of program management experience in infrastructure or software development organizations 

• 10+ years of Business process management, process engineering and executing process improvements 

• Strong prioritization skills and the discipline to focus on high impact activities 

• Experience defining and capturing product requirements and transforming them into a product roadmap 

• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions 

• Masters in Business Administration MBA is preferred, or equivalent Computer Science, Engineering, or Information Technology degree. 

Certifications 

• PMP-Project Management Professional 

• PMI-ACP Agile Certified Practitioner 

• CSM Certified ScrumMaster or CSPO Certified Scrum Product Owner 

Nice to have 

• CSP architecture certifications optional 

• AWS Certified Solutions Architect 

• Google Cloud Professional Cloud Architect 

• Azure Solutions Architect 

• ServiceNow CSA Certified System Administrator 

• ServiceNow CPC Certified Process Consultant 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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