Principal Product Manager, Scoring and Recommendation - ZoomInfo Technologies LLC

ZoomInfo (ZI) is how businesses go to market (GTM) and we're on a mission to modernize go-to-market for everyone. Powered by real-time data and insights, our unified engagement platform helps sales and marketing teams find, acquire, and grow customers. You will lead a team of talented designers, engineers, marketers, and analysts to help build the best product, enabling our customers to unlock insights, engage customers, and win faster.

This role will own recommender systems across ZoomInfo. You will be solving complex data problems impacting the way the worlds' best and most sophisticated companies go to market. You will impact the day to day actions and outcomes of hundreds of thousands of sales and marketing professionals who will love you for giving them an unfair advantage in finding new opportunities. 

What you'll do:

• Own Product Lifecycle: Champion products from early-stage ideation, through a successful launch, and into monitoring and iterative improvements.
• Set Vision and Roadmap: Paint a compelling vision and roadmap for the product, ensuring alignment with department and company objectives at every step.
• Customer Engagement: Regularly engage with customers to understand their needs and inform product decisions.
• Define and Analyze Metrics: Identify key metrics, implement tracking, analyze data, and translate insights into high-impact product initiatives, using tools like Amplitude and Tableau.
• Customer Advocate: Promote customer-centric culture through exemplary behavior. Set the standard for putting users first.
• Lead Teams: Galvanize engineers, designers, and marketers to ship best-in-class experiences. You're the focal point!
• Stakeholder Updates: Drive alignment across the organization by articulating product strategies with compelling narratives through regular, written updates to all stakeholders (including executives).

What you bring:

• Data is your passion. You've built complex data products before and aren't put off by personalization and recommendations, in fact, you often find yourself trying to figure out how a company knew exactly what you wanted or were looking for.
• You thrive when presented with ambiguity. You prefer tackling problems with no clear or obvious solution, and like to get your hands dirty becoming an expert in what you are trying to solve. You have 8+ years of product management experience, and are comfortable setting a product strategy, roadmap, and executing on it.
• You're a strong written communicator. You have a proven track record of clearly and effectively conveying complex product concepts and strategies in writing to various audiences. This includes developing compelling product narratives, crafting detailed Product Requirement Documents, and communicating product roadmaps and release plans across the organization.
• You have a proven track record driving measurable business outcomes in data focused products. You are skilled at rallying teams around key performance indicators tied to company goals, and adept at connecting daily work to long-term business impact.
• You have strong product intuition guided by gut feeling, but back up those instincts with hard data. Your product sense is sharpened by your expertise in leveraging data analytics. You live and breathe in tools like Amplitude and Tableau, and can't help rolling up your sleeves to write some SQL or Python to understand data better and answer your own questions.
• You are driven to make a major impact on Zoominfo's bottom line. You build great products to power significant new business opportunities and revenue streams.
• Your True North is delivering an insanely great experience for every customer. You'll drop everything to jump on Zoom with a customer to capture feedback live. You're reviewing user sessions and Chorus.ai recording meetings for hours a week to understand how people use the product. Turning these insights into product improvements is what fuels you.
• Design gets you energized. You perk up when you receive Figma files, eager to collaborate with designers on flows and features. You love pairing with product designers to bring innovative, delightful experiences to life.

What does success look like:

• You will develop best in class recommender systems resulting in ZoomInfo users discovering new, great opportunities with less effort. All ZoomInfo products will be powered by recommender systems, delivering the right data, at the right time, with the right recommended action.
• Through partnership with Marketing and GTM teams on positioning, messaging, and release notes, users will understand our recommender systems and provide usage based and direct feedback on how to make them better.
• Engineering and Data Science teams will see you as a trusted partner and enabler to help solve complex problems, define requirements, and to build metrics to help monitor the efficacy and quality of our recommender systems. 
• Customers, prospects, and the industry will know you as a trusted advisor and partner in understanding how recommender systems can help them become more efficient and streamline their go to market operations.

How we work:

• Be Relentless. We will be relentless: when we deliver value to clients; when we compete; when we run into difficult problems. We will outpace and outcompete our competition. We are smart, clever, and resourceful in everything we do. Competing with us for the same customers will be a daunting experience.
• Be Entrepreneurs. Entrepreneurs hustle, move fast, take ownership, they have autonomy, and make decisions. They are accountable, but they do not operate in fear, they aren't afraid to fail. They are resilient, resourceful, and solutions-oriented - even when conditions say otherwise. We will entrust, and expect, our leadership and our teams to operate as entrepreneurs.
• Be Experts. Winning for our customers requires that we understand them deeply. Winning for our business requires us to be experts in our domain areas. Great companies solve complex and costly problems for their customers - you can't do this without being an expert in your customers' day to day workflow. We will demand this level of customer and business expertise from everyone at the company.
• Be Innovators. Innovating is who we are, it is how we have gotten here. But not just with our product and how we define what GTM means for the future. We innovate to be leaner and more efficient in the way we operate, we will find ways to drive outcomes no one thought were possible - from marketing and lead generation to legal, finance, and procurement. Through innovation, we will set a new standard for how great companies operate with discipline.
• Be a Team. We can't win if we act like a random assortment of siloed groups. We are one team, working together to win. We collaborate and lean in to help each other.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, gender, national origin, disability and protected veterans status or any other personal characteristic protected by law.

The US base salary range for this position is $164,000 - $246,000 + bonus + equity + benefits.

Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.

We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

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