Principal Product Designer, Partnerships for Global Streaming - NBCUniversal

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

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Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.

Primary focus

The focus of this team is on the experience of the end user who starts out as a prospect and has an interest in purchasing a subscription. The journey continues through possible offers, and then to the purchase journey. The Commerce Product Design Team also cares for the UX of the user who wants to upgrade, downgrade, or wants to cancel their subscription. This role reports to the Sr. Design Director, Partnerships Activation.

This role holder will mentor, conceive, define, design, develop, test, and launch vivid and compelling experiences that are contextually relevant, exceedingly useful, and will drive results.

This role will specifically focus on journeys and capabilities that allow discovery, evaluation and purchase in conjunction with third party partners and resellers.

Key responsibilities

• Deliver end-to-end UX for high-value, consumer-centric digital products.
• Translate requirements to flows that can leverage from existing flow and/or establish new flows.
• Grow the fidelity of the UX flows and care for the edge cases, and the nuances of the experience across various devices.
• Provide creative thought leadership and drive UX design solutions by combining industry best practices with your own expertise and insight about human behaviour. 
• Lead design teams in ideation and concept explorations.
• Partner with Product Management, Engineering, and other internal partners to define the strategy & experience of consumer facing products.
• Pass off work UX flows to a Product UI Designer
• Work with foundational leads, such as— UX research, UX engineer, UX design systems lead, and also UX content design/UX writer
• Present creative to all audiences. Formulate and communicate ideas and plans to peers, leadership, and engineering contributors.
• Balance inputs from business, design, research, technology, and external partners. Create a network of cross-functional partners. Build rapport and earn trust.
• Collaborate with product owners and engineers to successfully deliver products to market.
• Lead others. Grow talent. Provide creative direction and mentorship to designers and define patterns and practices for the team and the product.
• Provide updates to leadership and address blockers for the team.
• Have a human centred design approach to how to evolve our output and process.
• Maintain a critical eye, and an obsessive attention to detail.
• An ambassador to a healthy and collaborative culture for our product organization.

• Seasoned design leadership skills with relentlessly high standards, and deep operational knowledge and expertise in every aspect of UX and product design. 
• Strong research and analysis skills, arising from a desire to learn and ground decisions using data and consumer insights.
• Mature & strong communication and presentation skills —able to articulate your point-of-view and engage in fact-based discourse. 
• Strong partnering skills with senior product and business leaders including the Executive team on strategy and execution. 
• You are agile and nimble in the elegant manner in which you pivot. 
• Strong collaboration skills, that enables you to bring colleagues and stakeholders along on the journey.
• Resillience skills that enable you to feel at home in a fast-paced, iterative, and collaborative environment. 
• Robust prioritization skills that enable you to work on multiple tracks and pivot from one project to another. 
• Strong research and analysis skills, arising from a desire to learn and ground decisions using data and consumer insights.

Essential Knowledge and Experience: 

• 7+ years industry experience in the field of UX/Product Design 
• A degree in design, computer science, human factor design 
• You have worked on a commerce experience in the past that focused on- bespoke experience that cares for 2-brands, loyalty programs. 
• An online portfolio reflecting that experience, including shipped and currently in-market products, and demonstrating end-to-end design methodology 
• Advanced expertise with leading design tools, including the Adobe Creative Cloud suite, Sketch, Figma, and other collaboration and prototyping tools 
• Past experience working on a commerce product that entails a commerce journey 
• Demonstrated expertise and experience designing for web, mobile, and other application platforms 

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $170,000 -  $240,000, bonus and long term incentive eligible 

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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