Principal Advanced Support Engineer - Database - Oracle

**Job Description** Oracle is a technology leader that's changing how the world does business - and our Customer Success Services (CSS) team supports over 6,000 companies around the world. We work with customers to understand their business goals and match their needs to Oracle solutions. **Role** : Advanced Support Engineer with Oracle Database administration experience, in on-prem and Cloud (Oracle Cloud Infrastructure, Azure, AWS) environments, to support Oracle customers of Customer Success Services (CSS) organization. **Current Work Experience** : 8+ years of demonstrated ability as Oracle Database Administrator / Support Engineer **Core Activities and Responsibilities** : + Delivering high quality technical services to CSS customers + Ability to work from customer premises and/or remotely from Oracle / home office + Ensuring alignment to internal methodology, tools and quality standards + Proactively foresee existing customer needs and activities to provide better support and remain engaged with customer focused activities + Work with other Oracle LOBs and Partners to share knowledge as technical Domain Expert + Be focused on innovation and technology and understand how these can be used to benefit both customers and CSS + Lead and resolve Customer Requests according to product main strategy and model + Respond and resolve customer issues within Key Performance Indicator targets + Maintain an up-to-date and in-depth knowledge of new products + Ensure the accurate completion of planned proactive tasks and Customer Requests + Owning and resolving problems and leading customer expectations throughout the life cycle in accordance with global standards + Working towards, embracing and contributing to new support / diagnostic processes and tools. + Be available to participate in 24x7 rotation **Technical Skills / Actual Work Experience** : + Strong hands-on work experience as Oracle Database administrator (versions 11g-19c) in on-prem (Exadata or others) and Cloud (OCI, Azure, AWS), + Experience with RAC, DB/SQL performance tuning, patching, installs/upgrades, high availability, and backup/recovery. + Experience in one or more of the following technical areas is a plus: Oracle Golden Gate, OCI, Azure, AWS + Strong knowledge of UNIX, Linux and/or Windows **Formal Education or Equivalent** : + Bachelor's in Computer Science or equivalent experience. + Oracle Database Certified Professional (OCP) is a must. + Oracle Database Certified Master (OCM) is a plus. **Language proficiency** : Excellent written and spoken English communication skills. Candidate will be working remotely with high-profile customers in the USA. **Responsibilities** As an Advisory Systems Engineer, you are expected to be an experienced member of the problem-solving/avoidance team and be highly skilled in solving very complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide advanced technical advice. Does this sound like you? Apply today! \#LI-RR2 \#LI-Remote Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range: from $37.98 to $76.06 per hour; from $79,000 to $158,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one. **Disclaimer:** Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. *** Which includes being a United States Affirmative Action Employer**