Primary Care Clinical Manager - UCSF Benioff Children's Physic

^{UCSF Benioff Children’s Physicians (UBCP) is a multispecialty physician foundation, and an associated clinically integrated network. Our primary goal is to foster physician collaboration to deliver the most advanced maternal and pediatric care throughout Northern California and beyond. We are committed to valuing diversity and contributing to an inclusive working environment. We have Pediatric and Adolescent Care, After Hours Care, Ophthalmology, and OB-GYN clinics located throughout the San Francisco Bay area.}

^{Under the direction of the Sr. Director of Operations, the Clinical Manager is responsible for the operational management and day to day general supervision of his or her assigned Department.  The successful manager will assume responsibility for ensuring or supporting the delivery of quality patient care to the satisfaction of patients, physicians, and staff.  The incumbent will remain abreast of financial and growth goals for the department and work closely with the practice director to plan for continued improvement in clinical and financial performance.  Additionally, works collaboratively with Physician Leadership for the provision of quality patient care.}

^{SUPERVISION: (Reporting Relations)}

• ^{Reports to Sr. Director of Operations}
• ^{Supervises all clinical operational and administrative functions of care center staff.}
• ^{Works closely with the Physician leadership}

^{JOB PERFORMANCE STANDARDS:}

1. ^{Service Standards: Consistently exhibits behaviors set forth in the attached Standard Work Document.}

1. ^{Essential Functions:} 

1. ^{Productivity/Efficiency:}

• ^{Works closely with medical staff to make practice more efficient and effective through application of practice management analysis.}
• ^{Assesses methods and processes and recommends ways to improve efficiency and effectiveness.}
• ^{Ensures the practice has properly trained staff in sufficient numbers to always provide effective and efficient staff coverage, including back-up plans for sick leave and vacation.}
• ^{Ensures staff prioritize work appropriately.}
• ^{Manages time reporting and scheduling, includes reviews and approval of department staff timecards, using timekeeping system, and approves all employee PTO requests.}
• ^{Recruits, interviews, and selects high quality candidates, and trains new staff members.}
• ^{Appropriately on-boards staff, following UBCP and EEOC guidelines, background, and reference checks, etc.}
• ^{Provides supportive counsel and technical expertise to staff as needed.}
• ^{Evaluates and identifies clinical staff development needs.}
• ^{Identifies and addresses performance and behavioral problems of staff, counsels, and disciplines according to policy on corrective action.} 
• ^{Conducts monthly staff meetings.}
• ^{Maintains effective and consistent communication with staff, physicians, patients, and families.}
• ^{Mediates or assists in the mediation of conflicts, differences, and misunderstandings between and amongst patients, staff, and physicians; identifies potential problem areas and proactively address issues.}
• ^{Identifies equipment requirements for departments; research for ordering of equipment and supplies and makes recommendations.}

1. ^{Critical and Analytical Thinking:}

^{Possess the ability to analyze situations and strategize solutions.}

1. ^{Technical Skills:}

• ^{Strong computer skills (especially Microsoft Office tools) required.}

1. ^{Communication (Oral and Written):}

• ^{Excellent verbal and written communication skills.}
• ^{Facilitates communication among physicians, staff, and administration.} 
• ^{Convenes meetings, distributes memoranda, and schedules in-services as necessary.}

• ^{Establishes and implements, communicates, and enforces policies and procedures that address daily operations of the practice.} 
• ^{Ability to demonstrate diplomacy in communication and conflict resolution techniques.}

1. ^{Leadership and Professional Accountability:}

• ^{Supports leadership and organizational strategic plan direction.} 
• ^{Trains staff in their day-to-day responsibilities as needed.}

• ^{Fosters teamwork and promotes collegial collaboration among all team members.}

• ^{Maintains positive working relationships with the community, medical staff, and all levels of supervision and staff and mediates conflict successfully within department.}

1. ^{Quality and Service:}

• ^{Monitors and addresses potential risk management and quality issues in a timely manner.}
• ^{Addresses patient/customer complaints in an effective and timely manner.}
• ^{Maintains standards of service, productivity, safety, security, and infection control.}
• ^{Ensure E.H.R. [Electronic Health Record] optimization within care centers.}

• ^{Coordinates remedial training and annual mandatory education, including compliance, safety, and workplace issues.}
• ^{Handles patient complaints, referring those complaints which cannot be resolved locally to the identified department staff member.}

• ^{Participate in initiatives to achieve performance on quality metrics set forth by the organization.}

1. ^{Other Job Functions:}

• ^{Performs other duties as assigned.}

^{POSITION REQUIREMENTS:}

^Education: 

• ^{Bachelor’s Degree, or associate degree and 5 years of relevant experience preferred.} 

           ^Knowledge:

• ^{Strong operations and leadership skills required.}
• ^{Human resources and financial management processes and procedures are required to effectively plan, organize, and coordinate ambulatory care.}
• ^{Organizational and planning techniques used to manage assigned areas.}
• ^{Medical terminology, clinical and administrative procedures, equipment, and facilities.}
• ^{Federal, state, and local laws, ordinances, rules, and regulations relating to the management and operations of physician practices.}

          ^Experience:  

• ^{Clinical Management experience in relevant area for assigned department/care center.}

^{ADDITIONAL INFORMATION}

1. ^{Freedom to Act/Accountability}

• ^{The incumbent in this class has responsibility for managing the day-to-day operations within the assigned department, including the formulation, recommendation, implementation, and evaluation of effective policies and procedures necessary to provide and maintain quality care within the care center and to meet state and federal regulations.  The incumbent must use considerable judgment and discretion to successfully manage these services.}
• ^{The incumbent makes clinic decisions and gives direction for specific programs and services after consulting and/or collaborating with the Sr. Director of Operations, and the Department’s Physician Site Leader.}

1. ^{Special Skills/Equipment:}

• ^{LVN or CCMA preferred but not required.}

1. ^{Physical Requirements}

• ^{Must be able to lift 30 pounds.}
• ^{Must be able to walk, stand, or sit for long periods of time.}

1. ^{Working Relationships/Contacts:}

• ^{Acts as a liaison between other departments or agencies and their staffs}
• ^{Maintains communication with Leadership on critical issues.}
• ^{May serve on a variety of committees which may be comprised of all nursing, multidisciplinary, and/or administrative personnel.}
• ^{Maintains effective working relationships with patients, departmental staff, other managers, and physicians.}

^{Equal Employment Opportunity}

^{UCSF Benioff Children’s Physicians (UBCP) is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.}