Primary Care Case Manager (Non RN) - Lower Valley Hospital Association

You belong here! At Family Health West, you’re more than an employee, you’re family. 

When you enter our facility, you know it’s Family Health West because, well, the color speaks for itself. You’ll be part of a team that strives to bring color to care in a vibrant environment by creating fun, effective treatment programs helping to empower and inspire our patients while providing the tools and care they need to achieve their wellness goals. 

When we say you’ll do what you love, we mean it! Welcomed by open arms and warm smiles, you’ll join a team that encourages professional growth. We are sure to put on our listening ears when you share new ideas and approaches to care because that’s what got us to the top! You’ll wear your badge proudly, knowing that you contribute each day, to providing care that is unmatched, in western Colorado.

So, what are you waiting for?! Fill out the application now, and when you hit send do a little happy dance knowing that you just made our day. If it still sounds too good to be true, come see for yourself. Call us to schedule a tour and meet your new best friends!

About Family Health West

Our roots go deep -- founded by the community in 1946, it’s no wonder our hospital feels like coming home. We were built from the ground up with the hands of our own community, a labor of dedication and hope by our people, for our people, for the future. 

At Family Health West we go beyond what corporate hospitals deliver, we’ve created a culture of prosperity where warmth, passion, and care flourishes. As we focus on continually improving outcomes for patients, our network of healthcare providers includes a 25-bed critical access hospital, one of the largest rehab providers in western Colorado, outpatient surgical services, specialty clinics, emergency services, skilled nursing, and assisted living facilities.

Nestled at the base of the Colorado National Monument, Family Health West has an outdoor paradise at your back door. The community culture is fitting for outdoor lovers, bikers, hikers, or those just simply soaking in the panoramic views.

ESSENTIAL FUNCTIONS: 

• Coordinates with other multidisciplinary team members to enhance and achieve positive outcomes with the patient’s diagnosis.
• Reliable and punctual attendance is essential; expected to be at job as scheduled each scheduled day.
• Communicate necessary information to others as appropriate.
• A patient navigation process, driven by needs is established and monitored along their diagnoses trajectory in collaboration with all team members.
• Monitors and documents quality of care to ensure patient care plan goals are appropriate and achievable. Routinely assesses patient needs and makes appropriate referrals to other clinicians and providers.
• Facilitates cost effective outcomes by collaborating with physicians, pharmacy or outside providers for medically necessary care.
• Assesses and discusses funding and insurance issues with client, family, and healthcare providers to enhance cost effective utilization of services and quality outcomes.
• Provides education and information regarding funding, copay assistance, and insurance concerns as needed.
• Identifies actual and potential delays in service requests and treatment and communicates back to provider, pharmacy, and other involved staff as indicated.
• Provides clinical support to prior authorization staff for medical necessity as needed.
• May set up patients follow up appointments as needed.
• Responsible for post discharge follow up within Transitional Care Management guidelines
  • Telephone communication within 72 hours post discharge; including medication reconciliation and scheduling patient with provider based on visit acuity (7 days for high risk, 14 days for moderate risk).
• Required to check daily Admissions, Discharge and transfers (ADTs) through QHN for patients who have visited the Emergency Room or Hospital.
• Responsible for primary care patient follow-up after patient visit to Emergency Room.
• Other job duties as assigned.

EDUCATION: 

1.	Education	Associate’s degree in medical field from an accredited school
2.	Licenses	Must obtain Colorado RN/LPN License or Certified/Registered Medical Assistant Certification (unrestricted/restricted) within 6 months of hire
3.	Certifications	Current BLS Certification
4.	Experience	Must have a minimum of two (2) to five (5) years’ experience as a Medical Assistant/RN or related education in hands-on RN duties.  Must have one (1) year of supervisor/lead experience.

Knowledge, Skills, and Abilities:

• Must have excellent analytical and problem-solving skills.
• Must have the ability to apply critical thinking skills and suggest and/or resolve daily staffing needs.
• Must have excellent leadership ability and people skills.
• Must have the ability to demonstrate objectiveness and concern for all patients, residents and staff.
• Must have the ability to communicate effectively and professionally, both verbally and in writing.
• Requires the ability to deal with a variety of abstract and concrete variables.
• Requires ability to interpret a variety of instructions furnished in written, verbal, diagram or schedule form.
• Requires the ability to define problems, collect data, establish facts, and draw valid conclusions.

 

WAGE RANGE:  $17.40-$23.38

Opening Info: Open until filled

Immunizations required for employment, including COVID-19.

FHW offers a full benefits package including:

FOR ALL EMPLOYEES:

Employee Assistance Program

403 (B) with 4% match from FHW and zero day vesting schedule

FOR FULL TIME EMPLOYEES WORKING AT LEAST 30 HOURS A WEEK

Medical Plan Options:

1. PPO plan with copay/coinsurance and lower deductible
2. High Deductible Health Plan with the option for a Health Savings Account.

• Telemedicine includes in both plan options.

Dental

Vision

Life Insurance/ Accidental Death and Dismemberment Insurance

Disability Insurance with a Short and Long Term Option.

Critical Illness and Accident Plans

Cafeteria Options: Health Reimbursement/ Flex Savings / Dependent Childcare

A host of other options to include: Pet Insurance, Identity Protection, Travel protection, etc.

Experience

Required

• Must have a minimum of two (2) to five (5) years’ experience as a Medical Assistant/RN or related education in hands-on RN duties. Must have one (1) year of supervisor/lead experience.

Education

Required

• Associates or better in Nursing or related field

Licenses & Certifications

Preferred

• License - RN
• License - LPN
• Cert - Reg Med Asst
• Cert - BLS

See job description