Pricing Support Specialist - Cowan Systems and Cowan Management

Pricing Support Analyst I

About Us:

Formed in 1924 Cowan Systems is a privately owned company headquartered in Baltimore, MD and enjoys a history of excellence and quality in the transportation business. Starting out as one man’s entrepreneurial spirit, has grown into six unique divisions that operate throughout the country. Today, Cowan’s state-of-the-art fleet has grown to 2,100 power units and 6,500 trailers operating out of 40 locations nationwide.

Due to continued growth, Cowan Systems, LLC is seeking the top talent in the industry to join our team.

Cowan Systems, LLC is a national truckload carrier that specializes in providing high quality dedicated fleet services for companies requiring first-rate performance. Cowan Systems offers dedicated fleet services which provide a customized transportation package designed to meet the specific needs of the shipper, such as specialized equipment, strict timetables, and custom reporting. Our 100% supply chain solution includes local and long-haul trucking services, brokerage, warehousing, and driver leasing.

Cowan is committed to providing a healthy, safe, and stable work environment that promotes individual success, equal opportunity for learning, and professional growth. In our family-oriented environment, we treat everyone with dignity and respect. Through the emphasis of our team-work philosophy, we maintain a balance between professionalism and the ability to have fun.

Our Mission:

At Cowan Systems, LLC our mission is to provide logistics and transportation services that create value for our clients, suppliers, employees, and owners. We pursue our work with diligence, intelligence, and a high regard for the safety of our employees, stakeholders, and the public.

Our Vision:

Cowan Systems is an industry leader and the carrier of choice because of our passion for service, best in class drivers, professional management team, commitment to safety, drive for innovation, and our culture of continuous improvement and quality excellence.

Our Values:

• Safety of our team drives every decision we make.
• An entrepreneurial spirit fostered by healthy work environments.
• Fiscal responsibility
• Exceptional Customer service

Cowan Culture:

At Cowan Systems LLC, our most valuable strength is our people – with diverse backgrounds and experiences we prioritize personal and professional development. We are a company that explores innovative ideas and encourages creativity. Our success is fueled by cultivating and inspiring our community through open & honest communication. Together, we provide exceptional service to our partners and our peers. Cowan is NOT defined by what we do as individuals, but who we are as a team.

Job Summary:

The Pricing Support Analyst I will work within the Rates and Tariffs Department to support all Divisions of Cowan. The Pricing Support Analyst I will be responsible for auditing daily system maintenance reports, accurately entering new/updated rates to automate pricing and work service tickets regarding rate discrepancies found by other Admin Departments. The Pricing Support Analyst I will also be responsible for keeping record of customer documentation, validating locations, updating customer mileage and communicating effectively with customers and sales.

The Pricing Support Analyst I will receive 6 to 8 weeks of instruction, training, and practice. This Analyst will gain a comprehensive understanding of the different applications used within Cowan’s software, including mileage programs, operational reporting tools, indexing programs and ticketing software.

Schedule:

Monday- Friday 8AM-4:30PM

Essential Job Functions:

• Complete daily company reporting and auditing
• Manage auditing report priorities and workload responsibilities
• Retain procedural information with note taking skills
• Setup and maintain contracted rates within the tariff application software
• Provide customer support for rate pricing and discrepancies
• Communicate directly with customers regarding setup and contract agreements
• Work directly with the Sales, Operations, Billing and Accounts Receivable Department
• Support Billing team by acting as back up, if needed
• Collaborate with management on special assignments as requested
• Answer and maintain email organization within the shared inbox

Job Requirements:

• Proficient in Excel and Microsoft Office (Outlook and Word)
• Ability to work successfully and professionally in a team environment
• Self-motivated and focused to complete tasks with limited supervision and instruction
• Strong organizational and time management skills—able to meet daily/weekly goals
• Detail oriented, accurate and possesses analytical capabilities
• High level of interpersonal communication skills—oral and written
• Effective at demonstrating good judgment and initiative to make sound business decisions based on multiple data sources
• Hard working, reliable, and personable
• High School diploma required

Employee Benefits:

• Hourly Pay: $19.50-$21.50 per hour (Depending on knowledge & experience)
• Full benefits - Medical, Vision, and Dental
• Life, Short- and Long-Term Disability
• PTO (sick & vacation) and 401K