Pricing & Customer Service Assistant Manager - Kintetsu World Express (U.S.A.), Inc.

OVERVIEW:

PURPOSE OF JOB:

 

To build business by identifying and selling services to key account customers for SFO and maintaining relationships with existing customers. To drive sales growth by engaging with potential and existing customers primarily through emails, phone calls and online communication. To conduct market research for potential target accounts.  

Summary of Benefits:

KINTETSU WORLD EXPRESS (U.S.A.), INC. SUMMARY OF BENEFITS

 

Medical Plan including Prescription

• Eligible for medical coverage on the 1^st month following one (1) month of employment.
• CIGNA is the current provider, offering 3 plans.

 

Dental Plan

• Eligible for dental coverage on the 1^st month following one (1) month of employment. 
• CIGNA is the current provider, offering 2 plans.

 

Vision Care

• Eligible for vision coverage on the 1^st month following one (1) month of employment.
• VSP Vision Care is the current provider, offering 1 plan.

 

Flexible Spending Account (FSA)

• Medical Flexible Spending Account
• Dependent Care Flexible Spending Account
• Limited Purpose Flexible Spending Account

 

Health Savings Account (HSA)

• Health Savings Account when enrolled in Cigna High Deductible Health Plan (HDHP)

 

Life Insurance

• Life insurance (1½ times annual salary up to a maximum benefit of $50,000);
• Supplemental life insurance (at the expense of the employee);
• Long term disability (LTD) coverage;
• Accidental death and dismemberment (AD&D) coverage

Paid Time Off (PTO)

• PTO begins to accrue for eligible new hires on their first day of employment with the Company, subject to the accrual cap.

Paid Holidays

• Newly hired employees are entitled to all mandatory and optional/shift holidays that remain for the calendar year.  A newly hired employee who begins employment after January 1 of the calendar year is not entitled to more than ten (12) paid holidays for that calendar year.

Retirement Plan

• 401(k) Plan (current employer match .50 cents for each employee dollar) subject to the current vesting schedule.

Student Loan Assistance

• Eligible for student loan assistance after three (3) months of continuous employment, pending verification.
• Company monthly contribution of $437.50, not to exceed an annual contribution of $5,250.00.
• Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.

Tuition Reimbursement

• Eligibility for Tuition Reimbursement is three (3) months of continuous employment.
• Reimbursement is limited to $5,250.00 per employee per calendar year.
• Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.

Wellness Day

• Eligible for one (1) Wellness Day for an annual physical exam per year subject to submission of required documentation. 

Voluntary Benefits

• Hospital Indemnity Insurance
• Accident Insurance
• Critical Illness Insurance
• Commuter Benefits – Parking and Transit

 

This summary is provided for informational purposes only.  Plan details are subject to change.  Once employed with Kintetsu World Express (U.S.A.), Inc. plan details and enrollment forms will be provided.

 

RESPONSIBILITIES:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

1.  Developing and nurturing relationships with customers to understand their needs, provide customized solutions, and maintain long-term business relationships. 
2.  Providing ongoing support and customer service to ensure satisfaction and address any issues that may arise, contributing to customer retention. 
3.  Handling negotiations to close sales, including discussing pricing, terms and conditions to reach mutually agreements. 
4.  Monitor and review customer sales activities, initiate and incorporate adjustments to methods, techniques, and strategies as needed
5.  Coordinate and work with other KWE offices on a global basis to promote sales and support existing customer. 

6.  Market research - gathering feedback from customers and staying informed about market trends, competitor activities, and industry developments to inform sales strategy. 

7.  Sales reporting and analysis to assist branch manager and customers.

8.  Other duties as assigned.

BASIC QUALIFICATIONS & REQUIREMENTS:

BASIC QUALIFICATIONS & REQUIREMENTS:

 

List any required educational attainments (degrees, certificates, licenses, etc.):  College Degree 

List any required skills (computer, machinery, typing, etc.): Computer literacy, Microsoft Office knowledge 

List any required special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): N/A

List any required experience (of what type, for what duration, in what industry, etc.): Previous experience in freight forwarding/logistics for more than 7 years

PREFERRED QUALIFICATIONS:

PREFERRED QUALIFICATIONS:

 

List any preferred educational attainments (degrees, certificates, licenses, etc.): College Degree Preferred

List any preferred skills (computer, machinery, typing, etc ):N/A

List any preferred special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): N/A

List any preferred experience (of what type, for what duration, in what industry, etc.): Previous experience in freight forwarding/logistics for more than 7 years