Pricing Consultant at TTEC

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Pricing Consultant working remote in the United States, you'll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! 

What You'll be Doing 

This position is responsible for reviewing and coordinating pricing to new and existing clients within TTEC's BPO segments with a primary focus on advising Sales, Finance and Operational leadership on details related to engagement pricing.  This position will also assist in special projects, which includes developing new pricing methodologies, documenting deal terms, financial analysis, etc. Additionally, the Pricing Consultant plays a key role in the support of business leaders by providing analysis and context on proposed deals resulting in great exposure to our Senior Vice Presidents and Executive Committee.

During a Typical Day, You'll

•         Provide and review pricing across all segments to ensure that pricing is timely, accurate and complete and meets the needs of the external B2B customer - profitably. 

•         Continuous development and refinement of pricing models to provide insight to the business and competitive pricing for clients.

•         Clearly define risks and opportunities within deal structures so that business leaders can make informed decisions.  

•         Monitor pricing outcomes to actual results, industry trends, and integrate learning into pricing strategy and methodology.  

•         Member of cross functional teams of Sales, Client Success, Sales Solutions, Human Capital, Operations, Finance, and Technology to drive the best result for the client and the business.

•         Drive pricing improvements that incorporate multiple element solutions and solutions across all business units.  Work cross functionally to improve the quality of pricing inputs and outputs.  Leverage process and technology to drive improved accuracy and timeliness of pricing solutions and deal models for both prospective and current clients.

•         Develop and deliver management reports on a periodic basis as well as provide ad hoc reporting to business leaders on the drivers of profitability by client, program and location.  

•         Research location specific cost structures and model what-if pricing scenarios. 

•         Project-manage multiple stakeholders to come to ideal approaches for pricing individual deals that balances market-competitiveness with profitability.

•         Work with stakeholders in Operations, Technology, Finance and Sales to identify gaps between price-to-win and assumed cost, and close that gap for individual deals and overall selling approach.

•         Updates to client pricing for renewals, CPI, Fx updates, etc.

What You Bring to the Role

•         BA/BS in Finance or Accounting preferred

•         Experienced financial professional with three-plus years of financial analysis experience, including financial modeling, budgeting and forecasting. 

•         Must have a very strong understanding of MS Excel functionality and formulas: VLOOKUP, INDEX, Pivot Tables, Combined P&L models, Complex calculations, etc. 

•         Must be comfortable with the use of technology, use of web-based systems, etc. to solve business problems

•         Experience in B2B technology, business services, and/or outsourcing is useful.

•         Experience supporting international markets and sellers across North America, EMEA, and APAC, with ability to react to and support the demands of each market.

•         Candidate must have demonstrated experience interacting with all levels of management.

•         Experience with Hyperion reporting and Oracle a plus. Experience with Salesforce.com is helpful.

•         Strong attention to details and a solid analytic skill coupled with the ability to think creatively about opportunities, competitiveness, industry trends and business strategy. 

•         Ability to aggressively manage deadlines and goals, and to communicate findings and conclusions clearly and effectively in written and verbal form in reports, communications and visualizations.

•         Must possess a strong business ethic and thrive in a dynamic and changing environment.

 What You Can Expect

• An annual incentive program

• Medical, dental, and vision

• Tax-advantaged healthcare accounts

• Financial and income protection benefits

• Paid time off (PTO) and wellness time off

• Tuition reimbursement and access to thousands of free online courses Visit our benefits website for more information.

The anticipated range is $70,000-80,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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