Price Desk Administrator at Zimmer Biomet
Jacksonville, FL 32290
About the Job
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.
What You Can Expect
Position is responsible for implementing and maintaining customer pricing based on negotiated Contracts in two ERP systems, expediting order exceptions, and handling credit/rebills requests due to pricing.
How You'll Create Impact
What Makes You Stand Out
Your Background
Travel Expectations
EOE/M/F/Vet/Disability
Base Salary Compensation Range: $41,000.00 - $51,000.00 USD Per Year
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.
What You Can Expect
Position is responsible for implementing and maintaining customer pricing based on negotiated Contracts in two ERP systems, expediting order exceptions, and handling credit/rebills requests due to pricing.
How You'll Create Impact
- Troubleshoots designated accounts and resolves pricing issues per terms of contract following Zimmer Biomet's policies.
- Researches and approves price discrepancies on error screen on a daily basis.
- Serves as primary point of contact for field sales questions regarding price issues.
- Ensures that signed pricing agreement is followed and that agreed upon pricing is loaded accurately.
- Provides guidance to internal team members & Field-Based Customer Service around documentation, billing and price points.
- Review and determine disposition of invoice credits and rebills due to pricing.
What Makes You Stand Out
- Ability to acquire and maintain product knowledge across all product lines.
- Ability to manage all relationships by using tact, diplomacy, and phone etiquette.
- Ability to communicate, both verbally and in writing to internal corporate and field-based sales organization.
- Ability to enforce company policy and ensure contract adherence.
- Requires the ability to read and interpret pricing contracts and follow prescribed processes to proactively maintain customer pricing, striving to eliminate pricing errors.
- Must be attentive to detail and able to effectively balance multiple competing priorities according to deadlines and business needs.
- Must have ability to perform basic mathematical operations and basic accounting functions.
Your Background
- HS diploma or GED, advanced degree preferred.
- 0-2 Years relevant work experience
- Microsoft Excel proficiency required, including basic navigation, copy/paste special values, sorting, filtering, text to columns, and finding duplicates in a database.
- Experience working within the medical device industry is preferred. Customer Service knowledge is helpful.
- Experience with Infor XA Powerlink/AS400, DCS, and other computer systems preferred.
Travel Expectations
- Less than 5%
EOE/M/F/Vet/Disability
Base Salary Compensation Range: $41,000.00 - $51,000.00 USD Per Year