Preventative Maintenance Coordinator at Yancey Bros. Co CAT

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the Preventative Maintenance Service Coordinator, you will have ownership over the entire Field PM process from beginning to end. Your goal is to ensure that your customer’s machines are properly maintained according to their maintenance schedule. You will be responsible for communicating with your customers and the PM Field Technicians regarding scheduling of services, ensuring services are performed correctly and in a timely manner, updating customers with the results of the services, and invoicing once services are complete.  You will also have administrative duties in the office to include accounts payable, ensuring accurate technician efficiency reporting, and management of parts ordering/returns.

Primary Responsibilities:

• Create & manage EMT enrollment and service schedules.
• Maintain EMT exceptions and missed SMU updates.
• Contact customer, schedule PM services.
• Open work orders, order parts for services.
• Approve labor on work orders.
• Respond to incoming phone calls for service.
• Keep Cat Interact up-to-date with field services.
• Verify completion of services by technicians via follow-up.
• Forward inspections to customers via Cat Interact.
• Ensure assigned technicians are aware of company communications.
• Close work orders and maintain the WIP.

Additional Responsibilities:

• Issue PO’s for outside purchases.
• Reinforce SOP’s with assigned technicians.
• Handle, research, and resolve customer invoice disputes.
• Run invoices & collect payment when required.
• Process expense reports for assigned technicians.
• Other duties as assigned by management.

Who We Are Looking For:

To be successful in this position you should have strong organizational skills when it comes to scheduling work and dispatching technicians. Good communication abilities will be essential for maintaining relationships with your customers and technicians. You should possess a sense of urgency and desire to provide superior customer service. The ability to work both with a team and independently is essential to this position as well.

Education/Experience:

• High school diploma or equivalent preferred.

Required Qualifications/Skills:

• Minimum 2 years’ experience scheduling and controlling calendars for multiple people
• Basic use of Excel (creating columns/rows, copy/paste data, basic math computations)
• Ability to communicate successfully via phone, email and in person to customers, technicians and management

Preferred Qualifications/Skills:

• Prior experience as a dispatcher or service coordinator in the heavy equipment or rental industry
• Knowledge of machine parts and/or operation

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude 

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave 

Career Development

• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities