President and CEO at Primary Care Coalition

PRESIDENT AND CEO

At Primary Care Coalition (PCC), we are deeply committed to improving health for those who are uninsured, face cultural or linguistic challenges to accessing healthcare, or experience racism and other social factors that lead to health inequities. We are equally committed to improving processes for the direct health care and social service providers serving these populations.

The Board of Directors is searching for our new President and CEO (“CEO”) to make health happen for vulnerable children, adults and families in Montgomery County, Maryland. The next CEO will have an exceptional opportunity to lead PCC in fulfilling its mission, collaborating with the Board of Directors, funders, staff, and other stakeholders.

The CEO will develop new strategies, services, and plans to ensure sustainability of the organization. The CEO has overall responsibility for improving outcomes for PCC, our funders, partners, and especially the people we serve. The CEO represents PCC in the community, advocates with stakeholders, and builds its reputation. The CEO will also support a collaborative internal culture, develop staff, and uphold ethical standards and operational excellence. The incoming CEO will be the third CEO in PCC’s 31 years as a nonprofit 501(c)3. This is a planned transition, with the current CEO – in the role now for a decade – continuing until handoff to the incoming CEO. Currently this role has six direct reports: Chief Operating Officer, 2 Senior Program Directors (Healthcare Access, Population Health), Director of External Relations and Development, Director of Information Technology, and the Administrative Manager (facilities, board/CEO/senior team support).

Successful Candidates for the position will need to demonstrate the following:

• A vision and authentic passion for improving health and health equity for vulnerable populations in Montgomery County, Maryland.
• A belief in the power of partnerships and a collaborative approach.
• A commitment to fostering a positive and accountable organizational culture.
• A deep valuing of staff, ensuring compassionate and equitable treatment.
• A continuous learning and improvement mindset, with an aim for program and organizational excellence.
• A willingness to be bold, and to articulate PCC’s value in the community.

RESPONSIBILITIES:

Organization Strategy, Objectives, and Impact:

• Leads the advancement of the goals in the 2025 - 2028 strategic plan. Ensure operational activities within and across teams are aligned with the goals. Monitor progress and make timely decisions for realignment.
• Articulates strategic priorities and report progress to staff, Board, external stakeholders and funders.
• Builds on PCC’s core competencies, ensures they are recognized and sought after by the public and private sectors for their unique expertise and record of accomplishment.
• Guides staff and Board through all phases of the PCC strategic cycle: annual operating plans; monitoring and adaptation of annual approaches, goals and targets; and environmental scanning and strategic planning for future strategic plans.

Financial Health:

• Diversifies revenue sources, including adding funding models that can generate proceeds for reinvested into the mission. Monitor and participate in business development activities to ensure they align with mission and strategic priorities.
• Works with the Finance staff to fully understand the organizational drivers of financial health. Monitor indirect rate negotiations, indirect/administrative spend, unrestricted revenues, and organizational financials. Makes necessary decisions early to protect long term financial health.
• Ensures annual budget is reflective of strategic and operating priorities. With Board, ensures optimal use of financial resources for strategic investments. Continues to build reserves over time.
• Ensures sound fiscal management practices throughout the organization, and transparent reporting and risk analysis for the Board.

Organizational Culture, Team and People Management:

• Fosters a positive culture of accountability, mutual respect, ethical standards, and continuous improvement to achieve both program and operational excellence.
• Ensures compassionate and equitable treatment of staff.
• Guides the senior leadership team in building cross-departmental embrace of organizational needs, prioritizing, implementing changes, and monitoring results.
• Sets goals, coaches, mentors, and provides professional development opportunities to team members.

External Relations and PCC Reputation Development:

• Serves as the chief spokesperson for PCC and represents PCC at relevant events and meetings.
• Leads the marketing strategies and implementation to promote PCC programming to stakeholders/partners.
• Maintains, clarifies, and builds PCC reputation at local and state levels. Ensures PCC is "at the table” in community and governmental efforts to address complex issues when our competencies are a match for the job at hand. Promotes PCC's collaborative, multi-partner approach.
• Represents PCC with stakeholders, funders, partners, policymakers, and the media. Serves as a visible thought leader and connector for the community.
• Contributes to design and implementation of the county advocacy approach, to achieve best value and results from PCC staff and Board activities.
• Stays apprised of local, state and national trends in health care for uninsured, health equity, and population health.

Board Leadership and Support and Governance:

• Serves as a voting member on the PCC Board of Directors.
• Identifies and recruits PCC Board members who are deeply connected to the communities PCC serves and have networks which are important to PCC, or talents that strengthen PCC governance and advocacy capabilities.
• Works productively with the PCC Board Chair, discusses strategic challenges and opportunities with the Strategic Committee, and effectively and transparently communicates organizational performance with all Board members.
• Ensures staff support of Board is timely and promotes Board excellence.
• Serves as a non-voting member of the Nexus Montgomery Board of Directors.

WORK ENVIRONMENT:
The Primary Care Coalition offers a rewarding work environment for people who share our values of collaboration, integrity, innovation, and excellence and who are committed to improving health care access and equity of health outcomes in our community. PCC is a hybrid office environment. The CEO is regularly in-office and attends community meetings and events which may be outside core business hours.

ABOUT PRIMARY CARE COALITION:
PCC is a backbone organization, building collaboration among health care providers, social service organizations, anchor institutions, and local and state government. We implement unique multi-partner programs that ensure high quality health care and related services for individuals, while advancing solutions to complex health care challenges and fostering systems change for long-term impact. Our unique role leading partnerships includes convening, data analytics, process and quality improvement, program management and compliance, and being the community connector.

PCC is a collaborative organization to our core, and this shines through in our daily work. PCC is a diverse staff, sincerely connected to our mission and to the communities we serve. Staff at all levels have voice in the directions PCC pursues, and in problem definition and solution testing. Additionally, every program at PCC is in partnership with other organizations; success is shared.

TO APPLY:
The Board of Directors will begin a confidential review of applications immediately and will continue its work until an appointment of CEO is made (with a desired start date in April 2025). For full consideration, applicants must submit the following:

• Letter of interest: Please address how you can lead Primary Care Coalition as CEO in achieving its mission and strategic initiatives. This letter must be included in your candidacy materials. We take your letter of interest seriously.
• Professional Resume, reflecting qualifications for this position. Please submit your resume in WORD format.
• For priority consideration, please apply by January 27, 2025.

Primary Care Coalition is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, ancestry, sexual orientation, gender identity, disability, veteran status, or other protected class. Applicants of diverse backgrounds are encouraged to apply.

QUALIFICATIONS:

• 15+ years relevant experience with at least 5+ years in a senior leadership role in a nonprofit or health organization of similar budget/size as PCC.
• Experience, ability, and track record of forging and maintaining strategic partnerships with local and state government, health care providers across the continuum of care, other anchor institutions, community-based organizations of all sizes, and foundations.
• Strong written and oral communication skills, including public speaking and facilitation, and successful grant writing. Ability to influence people through mutual respect and trust.
• Record of strong operational leadership, financial oversight, building commitment, and successful change management.
• Experience managing at a senior leadership level in a nonprofit or public entity, including experience with Boards of Directors.
• The skills and foresight to assess and select innovative business models and revenue approaches, to strengthen PCC’s financial sustainability and adaptability in a changing environment.
• Experience working with providers along the continuum of health care.
• Experience interacting with or knowledge of the governmental, nonprofit, and/or health care environment in Montgomery County and/or across Maryland is a plus.