Presell Service Representative Delivery Driver at Community Coffee Company, LLC

Department:  Grocery Service Division

Reports To:  Sales Manager or Sales Execution Supervisor

Travel Required:  Daily travel between company location and customer establishments

Workplace type: On-site

Why Work at Community Coffee?

Community Coffee Company is the #1 family-owned and operated retail coffee brand in America.  Rooted in family and tradition, yet always looking to the future, you can expect a fast-paced environment that is both challenging and rewarding. Join us and make your passion your profession!

Position Overview

As a Presell Representative, you will be responsible for managing existing customer accounts and to increase sales by gaining displays and premium placement.

Function Related Activities/Key Responsibilities

• Drives company vehicle to pre-sell our products directly to our customers achieve financial targets for route profitability
• Sells promotional/marketing activities to gain displays, additional shelf space and premium positioning in stores.
• Maintains proper selection and inventory of products for each customer
• Records and maintains sales and delivery information in handheld computer and adjusts information as necessary
• Provides superior customer service to all accounts 
• Rotates products according to established company standards to ensure freshness Communicates instructions and other customer information to Presell Service Representative and /or Merchandiser (verbally or in writing)
• Monitors and collects funds from delinquent accounts.
• Collects money from customer and responsible for route’s daily bank deposits
• Participates in special events to promote the company's products and services
• Cleans vehicle and performs routine vehicle maintenance (checking fluid levels and tire pressure, etc.)
• May be requested to perform different or additional duties as assigned

Position Requirements

• High school diploma or equivalent.
  • Passing score on aptitude test required in lieu of high school diploma or equivalent.
• Bachelor’s degree in related field from four-year college or university preferred
• One year of relevant customer sales and service experience
  • Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.
• Route sales and cold calling experience in DSD environment preferred
• Must be at least 21 years of age
• Valid Driver’s license required; A Commercial Driver’s License (CDL) may be required for certain work locations. 
• Acceptable driving record
• DOT medical certification required
• Successful completion of pre-employment physical

What We’re Looking for

• Self starter with ability to take initiative
• Excellent customer service skills
• Adaptability/Flexibility
• Strong communication and organization skills

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will service/sell to  approximately 20-30 customers per day and is required to do the following :

• regularly required to use hands to finger, handle, or feel and reach with hands and arms;
• frequently required to stand, walk; climb or balance; regularly has to stoop, kneel, crouch and/or crawl;
• regularly required to get in and out of a vehicle. 
• must be able to frequently lift 40 pounds
• occasionally push or pull up to 100 pounds using a rolling pallet or similar equipment, often up or down a slight incline or ramp.
• specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Field Sales Environment:  While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles; The noise level in the work environment is usually moderate, but may be moderately loud in warehouse areas.