Job Description

Cooks will have the exciting opportunity to work primarily in the kitchen preparing tasty food for our customers. Cooks will also be cross-trained and work throughout various departments, constantly learning about new products and other areas of the store, providing exceptional customer service and maintaining the highest retail standards ensuring the store is fresh, clean and full at all times.

Responsibilities                                                                                

• Provide exceptional customer service and address needs of customers in a timely and effective manner.
• Perform all duties related to food preparation and production, executes recipe production and specific venue product flow and provides great finished products for our customers while ensuring consistency and quality of food.
• Ensure all prepared items are labeled, dated, initialed, covered, and rotated.
• Document waste and spoilage using appropriate forms, and meet all spoilage targets.
• Ensure that production is done using correct measuring devices, and all recipes are followed.
• Ensure that walk-ins and freezers are kept clean and organized.
• Will be cross-trained and work in multiple areas throughout the store, which may include cashiering.
• Ensure that all shelves and displays are properly stocked and front facing. Rotate products and remove out-of-date products.
• Maintain and support proper (Electronic Shelf Label) signage throughout the store.
• Be aware of new products and their placement.
• Ensure the highest retail standards are being met.
• Follow all 365 Standard Operating Procedures (SOPs).
• Help with the set up or closing of department as outlined by SOP and training materials.
• Participate in fiscal period and quarter end inventories.
• Communicate all pertinent information to leadership.
• Establish and maintain a collaborative and productive working relationship with Store Leadership, Team Leaders, Floor Leads, fellow Team Members, support partners, customers and vendors.
• Stay informed on all company and store level information from leadership.
• Model 365 by Whole Foods Market vision and goals.
• Have a level of knowledge/awareness of relevant competitors and industry trends.
• Complete all trainings and focus on increasing product knowledge. Maintain awareness of new products and promotions.
• Maintain a positive work environment.
• Use courteous and proper phone etiquette when answering the phones and pages.
• Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices.
• Support overall store cleanliness and maintenance.
• Follow established food safety, organics, and cleaning and maintenance guidelines and procedures. Resolve all hazards or violations immediately.
• Work all shifts as scheduled.
• Attend all meetings as assigned by Leadership, including daily huddles.

Knowledge, Skills, & Abilities

• Basic computer skills
• Proactive problem-solver with excellent follow-through and listening skills
• Clear and effective communication style, both written and verbal
• Thorough knowledge of products throughout the store or the ability to learn them quickly
• Ability to follow instructions and procedures
• Skilled in working in a fast paced, evolving environment with a strong ability to effectively prioritize, multi-task and complete tasks in a thorough and timely manner
• Ability to build and maintain positive relationships with individuals in positions throughout various levels of the business
• Supports the 365 culture and is an example of Whole Foods Market’s Core Values
• Demonstrates responsibility and accountability in recognizing and accomplishing all tasks where there is a direct job responsibility
• Proven experience meeting all customer service expectations and standards when interacting with customers, vendors and fellow Team Members
• Proper use of, which may include but not limited to, knives, personal protective equipment, forklift, pallet jacks, hand trucks, six wheel carts, baler (must be 18 years of age or older) and all other equipment used during preparation and clean up within department and store
• Able to perform the physical requirements of the job with or without reasonable accommodation
• Desire to be a part of a new, exciting brand

Desired Work Experiences

• Prior retail, restaurant or hospitality experience is preferred

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

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