Premium Ticket Operations Coordinator (Crypto.com Arena) - Crypto.com Arena

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Crypto.com Arena has an unrivaled reputation for excellence, having established itself as one of the world’s busiest and most successful venues in the world. As the home of three professional sports franchises – the NBA’s Los Angeles Lakers, the NHL’s LA Kings and the WNBA’s Los Angeles Sparks – Crypto.com Arena has proven to be a home court advantage for the local teams. The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 21 GRAMMY Awards shows. 
 
For a quarter of a century, Crypto.com Arena has been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts headlined by Taylor Swift, Drake, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and other live events. 
 
Crypto.com Arena is not only a great venue for sports and entertainment, but it also holds a special place in the hearts of the local community. The arena has witnessed many historic moments, unforgettable performances, and become an iconic landmark in the region for the most popular and important events.  

Job Summary: 

The Premium Ticket Operations Coordinator will provide clerical, administrative, and “Day of Game” support for the Ticket Operations department under the general direction of Ticket Operations management.  They will work during regular office hours and/or event hours including evenings, weekends, and holidays.

Essential Duties: 

• Process tasks and ticket orders using ticketing software.
• Process, manage and track payments and payment plans for contracted, event suites, and Hyde clientele.
• Communicate with sales and services team representatives to provide payment updates (successful/failed payments, bounced checks, chargebacks, etc.).
• Work game day operations for home games and special events; troubleshooting as necessary; fulfill last minute ticketing requests.
• Prepare deposit reports and other reports as needed.
• Assist in building Crypto.com Arena and Peacock Theater offers for the Premium Events Team.
• Identify and suggest processing efficiencies for sales and ticket operations.
• Other ad-hoc duties as needed.

Required Qualifications (Job Knowledge, Skills, and Education):

• A minimum education level of: High School Diploma or its equivalency (Bachelor of Arts/Sciences Degree Preferred).
• A minimum of 2-4 years of related work experience.
• Proficient with Microsoft Word, Excel, and Outlook; ability to learn required business systems.
• Highly organized, resourceful, detailed-oriented, quick learner.
• Ability to work under pressure in a fast-paced operation and under time constraints.
• Ability to handle large sums of money utilizing prescribed cash management controls and day-to-day tasks concurrently.
• Ability to prioritize workload and solve problems quickly and react to difficult situations appropriately.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to interact and communicate effectively and in a professional, diplomatic and mature manner not only with clients and guests, but with co-workers within the organization.
• Excellent guest and client service capabilities.
• Ability to access and input information using a moderately complex computer system.
• Must be able to work evenings, weekends, and holidays, as needed.

Preferred Qualifications:

• Experience with AXS ticketing software or any other ticketing software
• Background in Sports/Entertainment/Hospitality industry 

Pay Scale: $22.00 - $25.00

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate.

Anschutz Entertainment Group is an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, handicap, or any other legally protected status recognized by federal, state or local law.

This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)