Pre-Sales Technical Analyst (EFI Fiery Certif at Modern Office Methods

POSITION OVERVIEW:

This role requires expertise in Digital Front-End (DFE) devices, wide-format printers, and related software applications. The successful candidate will have a strong technical background and a customer-facing role, providing expert-level training and pre-sale support. This position demands an individual who can collaborate with customers to understand their needs, offer tailored solutions, and provide support during the sales process.

KEY RESPONSIBILITIES:

• EFI Fiery System Support: Provide expert-level technical support and troubleshooting for EFI Fiery digital front-end systems, ensuring efficient operation and integration with wide-format printers and other digital printing devices.
• Customer-Facing Engagement: Act as a key point of contact for customers, delivering training on Fiery solutions and applications, and ensuring clients fully understand the products capabilities.
• Pre-Sale Support & Scope of Work: Collaborate with the sales team to define the scope of work for pre-sale activities, providing technical expertise and identifying the right EFI Fiery solutions for customer needs.
• Wide Format Printer Integration: Work with wide-format printing systems, ensuring seamless integration with Fiery controllers and other associated hardware/software.
• Solution Design: Collaborate with customers to design optimal printing solutions based on their requirements, ensuring the integration of EFI Fiery solutions with their workflow.
• Training & Knowledge Transfer: Conduct in-depth training sessions for customers, both on-site and remotely, to ensure a thorough understanding of the EFI Fiery system and associated software applications.
• Documentation: Maintain accurate documentation of configurations, system installations, training materials, and customer interactions.
• Problem Resolution: Troubleshoot and resolve technical issues related to Fiery software, digital front-end devices, and printers, offering timely solutions to ensure minimal downtime for customers.

REQUIRED SKILLS & QUALIFICATIONS:

• EFI Fiery Certification: Must be certified in EFI Fiery solutions and have extensive experience with Fiery software and hardware, especially in a networked printing environment.
• Digital Front-End (DFE) Systems: Strong knowledge of DFE systems and how they integrate with printers, software applications, and network infrastructure.
• Wide Format Printers: Experience with wide-format printing solutions, including installation, configuration, and troubleshooting.
• Customer-Facing Experience: Proven ability to work directly with clients in a consultative manner, providing technical advice, training, and support.
• Technical Training Expertise: Experience in providing training sessions to customers on software, hardware, and workflows.
• Pre-Sale Support: Ability to assist sales teams in scoping out project requirements, defining technical solutions, and ensuring the customers needs are met.
• Strong Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex technical concepts in a clear and understandable manner.
• Problem-Solving Skills: Strong analytical and troubleshooting skills, with the ability to address and resolve technical issues quickly and effectively.
• Experience in Networking: Familiarity with networking protocols, print servers, and networked devices related to printing solutions.

PREFERRED QUALIFICATIONS:

• Experience in Wide-Format Printing Solutions: Previous experience working with wide-format printers and associated software.
• Sales Support Experience: Ability to contribute to pre-sale discussions and provide technical insights that help secure the sale.
• Project Management Experience: Familiarity with managing customer projects from pre-sale through post-sale implementation.

WORKING CONDITIONS:

• Flexible Hours: Some installs will require travel start before 8AM and after 5PM

• Regular and daily travel between client locations is expected.

  1. Willingness to travel to client locations for training, installations, and troubleshooting. Covering PA, Mansfield, Eastern Ohio
  2. Current driver's license.
  3. Access to vehicle for job travel between company branches and client sites.
  4. Valid certificate of insurance with the minimum liability requirements set forth by the company.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibility.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions due to automobile travel between client sites and normal business professional office space. The employee is occasionally exposed to wet and/or humid conditions and moving mechanical parts. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. Speech and hearing to normal range are required for cell and video communication. The employee must have vision that can distinguish letters from numbers. This position requires the use of email, Outlook/Teams, video-conferencing, office equipment, document management software, computers, personal electronic devices, and multi-functional devices. Writing and typing abilities are required for electronic related functions.

The employee must also have the ability to solve practical problems and deal with a variety of personalities as well as the ability to interpret a variety of instructions given in written, oral, or schedule form.

Mental requirements also include the ability to calculate numbers, edit and interpret the accuracy or received information, and the ability to organize projects for completion in a timely manner.

The employee frequently is required to stand, walk, and drive for extensive periods of time. The employee is occasionally required to sit. This position requires finger dexterity and hand-eye coordination. The employee must occasionally lift and/or move up to 20 pounds.

POSITION TYPE & EXPECTED HOURS OF WORK

This position is exempt and normal work hours for business are Monday through Friday, 8am - 5pm.

REQUIRED EDUCATION & EXPERIENCE

High School Diploma or equivalent

PREFERRED EDUCATION & EXPERIENCE

Bachelors Degree or combination of education and relevant experience

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL OPPORTUNITY EMPLOYER

Modern Office Methods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.