Pre-Encounter Representative - Northwestern Medical Center

Pre-Encounter Representative

Patient Access Department

Hybrid Remote Opportunity

Join our award-winning team!

Northwestern Medical Center, where you can be the difference!

Looking to advance your career at a vibrant, community hospital in a locale that will have you wondering why you ever chose to live anywhere else? Come join the Northwestern Medical Center family, where our focus on high reliability ensures constant emphasis on safety, quality, and improvement as we pursue our mission of exceptional care. Be part of a team where you can make a difference, all while enjoying the quality of life Vermont provides.

Northwestern Medical Center's mission is to provide exceptional healthcare for our community and we are currently recruiting for a Full-time Pre-Encounter Representative opportunity.

EXPECTED HOURS/SHIFT: Full-Time (80 hours bi-weekly), generally Monday-Friday 8:30a-5:00p

• The Pre-Encounter Representative I performs ambulatory, outpatient, and inpatient scheduling, pre-registration, registration, payer eligibility, and complex financial clearance, specifically in a call center environment, or by floating to various medical group/hospital department locations. Obtains insurance pre-certification and prior authorization for services. Works to assist patients and families with meeting financial requirements. Estimates and collects point of service payments from patients. Provides exceptional patient focused customer service. Communicates effectively to clinical departments to maximize patient flow and customer service. May perform additional functions of a Patient Access Representative – Clinic as required.

Education: High school diploma or equivalent required. Associates degree preferred.

Experience: Prior customer service experience preferred. Experience in medical office/hospital setting preferred, but not required.

Skills: Basic computer and typing skills required. Must be detail oriented, organized, be able to handle multiple tasks and responsibilities and prioritize appropriately, have basic math skills to collect money and make change, and have strong communication skills to communicate with people in a professional and tactful manner.

Northwestern Medical Center’s Benefit Package:

With “people” as one of our core values, valuing our employees is a top priority for Northwestern Medical Center. We care about our employees, their families, and their overall health & well-being. We are proud to offer a comprehensive & generous benefits package designed to help our people stay healthy, balance work & life responsibilities, protect their assets & plan for a secure financial future. Northwestern offers a comprehensive benefit package with recognized national carriers as well tuition assistance programs.

Apply online at: https://www.northwesternmedicalcenter.org/careers

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