Summary

Job Description

POSITION SUMMARY: To provide nursing services to patients at a provider’s office.  Patient care includes care to patients in following age group:  pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years) and geriatric (over 64 years).

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Provides clinical advice by phone/electronic correspondence based on clinical judgments and/or triage protocols in accordance with regulatory requirements and standards of practice. Consults with provider as necessary.
• Provides patient specific education including but not limited to preventive care, chronic disease management, acute diagnosis, medications and other areas pertinent to patient outcomes.
• Prepares patient for visit by using appropriate rooming standards tool.
• Administers injections and medications as prescribed by the provider and in accordance with department protocol, regulatory requirements and standards of practice. 
• Prepares and assists providers with various procedures, minor surgeries and other exams as designated by the provider.
• Performs Point of Care Testing, including but not limited to hearing, flu, urine and strep tests.
• Collects blood or other laboratory specimens and prepares them for further testing.
• Authorizes prescription refills as instructed by the provider.
• Assists with test tracking and monitoring overdue results.
• Removes sutures and changes dressings on wounds as necessary.
• Assures exam rooms are adequately supplied and cleaned after each patient visit. Maintains and cleans medical instruments and equipment after each procedure.
• Assists provider and patient in reviewing and revising care plans and assesses patient progress. Follows up with patient between visits as necessary.
• Assists with proactive outreach for patients requiring preventive and chronic disease services.
• Performs care coordination activities among specialists and transitions of care to obtain all necessary patient information.
• Assists in coordination of referrals, education and community resources.
• Actively participates in performance improvement initiatives to improve overall patient experience and quality of care.
• Participates in daily huddles with the provider.
• Serves as a patient experience advocate by being a positive influence at all times when interacting with patients, visitors and colleagues. Communicates with all patients, visitors and colleagues in a professional manner while keeping customer service a top priority. 
• Handles all patient information in a confidential manner according to Lancaster General Health privacy and confidentiality policies and procedures.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• Performs various front office responsibilities as necessary.
• May require some regional travel - valid driver's license is required if traveling.
• Participates in the on-call responsibilities for this position as required. 
• Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• Completion of a LPN or a RN educational program
• Current licensure as a Registered Nurse (RN) or Licensed Practical Nurse (LPN), issued by the PA State Board of Nursing
• AHA CPR/BLS certification required within 30 days of hire.
• This role requires occasional regional travel.  Ability to travel to multiple sites is required.

PREFERRED QUALIFICATIONS:

• One (1) to Two (2) years of nursing experience in a primary or specialty care physician’s office.
• Prior triage, emergency room, cardiac care, intensive care or other related specialty nursing experience.

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