Practice Manager - University of Rochester
Rochester, NY
About the Job
GENERAL PURPOSE:
This person provides direct administrative support to 25-30 Speech Language Pathologists across multiple locations. The employee directly manages a support staff of 3 employees.
The employee must be able to work with limited supervision and exercise independent judgment, understand and communicate Departmental policies and procedures, analyze situations, and make decisions to facilitate desired outcomes. Excellent oral, written and interpersonal communication skills are essential.
Must possess demonstrated customer service experience and the ability to work in a team setting with all levels of management, faculty and staff. The employee must possess the skill to prioritize numerous tasks and have experience planning and tracking the details of many projects.
**JOB DUTIES AND RESPONSIBILITIES:**
**Operations Management:**
+ Implements procedures for enhancing levels of service and quality and enforces medical office policies and procedures.
+ Develops guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary.
+ Establishes and maintains efficient and responsive patient flow system.
+ Schedules and facilitates regular office meetings with providers and office staff.
+ Ensures proper registration and insurance pre-verification management processes are followed including warm transfers to centralized functions.
+ Prepares weekly schedule for staff ensuring proper staffing to support daily office operations include directly monitoring workflow to ensure accuracy and maximum efficiency.
+ Support and uphold policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance.
+ Maintains training manual for front office, making changes as needed and disseminating information as appropriate.
+ Provides education and reeducation to staff as appropriate.
+ Oversee maintenance of patient records, including storage and transfer.
+ Establishes performance improvement goals for the office, remaining in alignment with the goals and objectives of the department.
+ Work collaboratively with providers to build templates in alignment with department expectations and manage ongoing schedule changes.
+ Responsible for creating and maintaining templates of outpatient Speech-language Pathologists, ensuring all necessary clinical roles are covered appropriately.
+ Manage department time off calendar, responsible for approving/denying Speech-Language Pathologists and clerical staff time off requests.
+ Responsible for closing provider schedules for scheduled/unscheduled time off.
**Human Resources** **:**
+ Responsible for recruiting, hiring, orientation, training, development and evaluation, and staff management.
+ Responsible for timekeeping for the Speech-Language Pathologists and administrative staff.
+ Management of clinical staff in collaboration with the site medical director and or nurse manager.
+ Ensure initial new employee and annual staff mandatories are completed and tracked for compliance.
+ Conduct timely and thorough employee end-of-probation and annual performance appraisals.
+ Perform weekly input and review of payroll in electronic payroll systems. Manages and approves staff requests for time off and overtime.
+ Monitor employee engagement and be a change management leader to foster a positive work environment.
+ Oversee performance management and corrective discipline processes as needed.
+ Serve as a contact for HR questions and acts as a liaison with HR Business Partner as needed.
+ Monitor staff compliance with university and departmental requirements.
**Service Orientation and Patient Experience** **:**
+ Access and interpret Press Ganey patient satisfaction survey data and regularly share results with providers and staff.
+ Serve as a patient relations advocate by demonstrating skills in resolving
+ difficult patient complaints and concerns.
+ Define expectations for patient satisfaction and live the brand for UR medicine.
**Financial Operations:**
+ Monitor charge reconciliation process, including the production of weekly reports.
+ Monitor open encounter reports to ensure notes are closed timely for proper billing.
+ Assists in preparing annual and capital budgets, including required justifications, and effectively managing within budgeted parameters.
+ Responsible for control and accuracy of petty cash, cash reconciliation, and balancing of daily deposits.
+ Develop cost reduction and expense management initiatives in collaboration with site medical director. Hold staff accountable for target achievement.
+ Maintain inventory of and process supply and other types of orders timely and accurately from approved vendor lists.
+ Maintain provider schedules to ensure adequate visit volumes for patient access and financial performance.
**Quality and Compliance** **:**
+ Responsible for maintaining high levels of quality service, environment and compliance with local, state and federal regulation and standards.
+ Oversee completion and submission of quality reports.
+ In collaboration with practice providers(s), oversee clinical compliance for quality assurance, documentation, and reporting.
+ Ensure compliance with standard, HIPAA, OSHA and JCAHO policies.
+ Develop and train /practice for emergency and disaster planning protocols.
+ Understands and enforces patient rights and organizational ethics philosophies.
**Administration** **:**
+ Attend monthly meetings per department requirements.
+ Act as liaison with property managers to manage and address issues with property/facility.
+ Act as liaison for job crossover with Radiology, Dept. of Behavior Pediatrics and Physical Medicine and Rehabilitation departments. Represent the department at meetings.
+ Monitor provider adherence to RQI program requirements to ensure they are up to date on all required training and skills tests.
+ Administer CME benefits; provide monthly reports to providers.
+ May serve as eRecord superuser.
+ May participate on ambulatory committees to review best practices.
Other duties as assigned
**QUALIFICATIONS:**
+ Associate’s Degree, preferably with coursework in business administration or health care administration required
+ Bachelor’s Degree preferred.
+ 2 years of administrative experience with 1 year of management experience in healthcare required.
+ or an equivalent combination of education and experience required.
+ Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects, including template building and billing knowledge preferred.
+ Advanced knowledge of medical practices, terminology, and reimbursement policies
+ Microsoft Outlook email skills (open new, to, cc, send).
+ Electronic filing skills (name a file, save file, save as).
+ Typing skills.
+ Intermediate proficiency with Microsoft Word and Excel.
+ Excellent interpersonal and leadership skills in a team environment.
+ Strong verbal and written communication skills.
+ Exceptional multitasking and organizational abilities. Able to complete tasks efficiently and accurately with minimal supervision. Ability to prioritize numerous tasks appropriately.
+ Exceptional problem-solving skills with the ability to adjust accordingly in dynamic situations
+ Notary Public within 1 year.
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
**How To Apply**
All applicants must apply online.
_EOE Minorities/Females/Protected Veterans/Disabled_
**Pay Range**
Pay Range: $23.00 - $29.90 Hourly
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
**Location:** Strong Memorial Hospital
**Full/Part Time:** Full-Time
**Opening:** Full Time 40 hours Grade 051 Audiology
**Schedule:** 8 AM-4 PM
Source : University of Rochester