Practice Manager (OSUP Selected CMIT Program) - Ohio State University Physicians, Inc.

Looking to lead a dynamic team at Ohio State University Physicians (OSUP) where excellence meets compassion!?

Join the Clinical Management Trainee Program (CMIT)! 

As a Clinic Manager in Training, you'll receive both instructional and hands-on learning experiences over a designated period, equipping you with leadership skills that align with OSUP's values and expectations.

Throughout the program, you'll gain comprehensive knowledge of clinic operations, including:

• Personnel management
• Staff coordination and education
• Budget analysis to achieve financial goals
• Compliance with governmental regulations
• Monitoring and ensuring patient satisfaction
• Representing the needs of physicians

Upon completing the curriculum, you'll have the opportunity to step into one of our clinic manager roles!

Due to the intensive nature and demands of the training program, we require that selected participants be available from February 17, 2025, through April 11, 2025, Monday to Friday, 8 AM to 5 PM. During this period, we ask that no scheduled time off or PTO requests be made.

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

At OSUP we believe in the importance of providing a foundation for success for all employees, which is why we offer a comprehensive training program for our new leaders to introduce them to the organization and provide the tools to integrate into clinic.

What will you do?
The Clinic Manager in Training must possess excellent communication skills, judgment, and the ability to work in a fast-paced and evolving environment.  Must be able to coordinate tasks from the mundane to the more strategic in a professional and confidential manner.  Independent judgment is required to plan, prioritize, and organize a diversified workload. Position serves as a facilitator in change management within a fast-paced, dynamic environment.

Duties and Responsibilities will include, but not limited to: 

• Develops, recommends, implements and maintains an overall organizational structure, systems, and staffing plan to effectively accomplish the goals and objectives of the clinic(s); ensuring timely and resource-efficient responses to clinic needs.
• Manages all aspects of clinic operations while controlling labor costs and clinic expenses. 
• Maintains functional knowledge of staff responsibilities.
• Manages assigned staff including but not limited to hiring, training, supervising, employee engagement, performance management, and setting expectations, scheduling, and approving payroll.  Initiates coaching, disciplinary action, and performance improvement planning utilizing direct and open communication, in order to address violations of policy and/or poor behavior or performance. Ensures new and existing staff attend and successfully pass Ambulatory Skills Orientation in accordance with established expectations. 
• Analyzes reports, prepares summary and develops plans for improvement of financial results, clinic productivity and operational benchmarks, executing change as appropriate.
• Oversees all registration, scheduling and building/managing provider template functions to maximize clinic outcomes in collaboration/coordination with the Corporate Central Access team.
• Maintains awareness of long and short-term goals of the clinic(s), incorporating them in the overall administrative direction and coordination of services provided and in recognizing opportunities for enhancement of services.
• Leads the patient satisfaction process for clinic(s).
• Analyzes results, develops plans, and executes necessary improvements.
• Maintains liaison with all levels of administration, physicians, patients and outside organizations to coordinate clinic business, accomplish directives and to facilitate resolution of problems.
• Contributes to the establishment, implementation and evaluation of short and long-range goals, objectives, strategies plans, policies, procedures and guidelines.
• If assigned to an outreach clinic, serves as the liaison to the local community hospital and meets the expectations and commitments established by the agreement with the hospital and OSUP/OSUWMC.
• Travel to satellite locations and clinic sites may be necessary to perform job duties.
• Other duties or special projects as assigned.

What are we looking for in our next new hire?

• Bachelor degree in related field or high school diploma and equivalent experience.
• Demonstrated ability to act as a leader, such as experience in managing a project, taking ownership of a role or task, or supervising others. 
• Demonstrates an understanding of job responsibilities and uses appropriate knowledge and skills to effectively complete work. 
• Must have high level of interpersonal skills to handle sensitive and confidential situations. 
• Position continually requires demonstrated poise, tact and diplomacy.
• Work effectively with individuals and teams, able to contribute to and influence management.
• Must be able to interact and communicate with individuals at all levels of the organization. 
• Analytical ability to gather and interpret data and develop, recommends, and implement solutions.
• Must have strong critical thinking skills, good judgment, and demonstrated professionalism.  
• Ability to learn and take initiative.

Preferences: 2 years healthcare experience in a leadership position.