Practice Manager - Advanced Veterinary Care

Advanced veterinary care (AVC) is a privately owned specialty and urgent care facility committed to being Central Florida's premier veterinary medical center in beautiful Orlando, FL. AVC partners with family veterinarians to provide advanced diagnostics, specialty, and urgent care services. We strive to enhance each patient's care using cutting-edge technology, innovative thinking, and collaborative medicine. We are committed to providing pets and families the support they need through communication, care, and compassion. What sets us apart is a state-of-the-art facility and skilled board-certified veterinarians to care for our pets.

Why Advanced Veterinary Care? Our modern state-of-the-art facility includes:

• Complete in-house diagnostic laboratory.
• Two surgery suites with complete monitoring equipment and ventilators
• Comprehensive in-house diagnostic imaging, including digital radiographs, 16-slice CT scanner, ultrasound
• Endoscopy
• Digital cytology
• Negative pressure wound therapy
• Collaborative medicine and able to provide unique minimally invasive procedures
• A fresh look at making the client experience as seamless and unique as possible
• Integrated EMR and digital treatment sheets (ezyvet, instinct & cubex) and efficient protocols to streamline workflow, minimize stress, and improve job satisfaction for our team

We are seeking a dynamic practice manager to play a vital role in the AVC leadership team and the practice's day-to-day operations. The practice manager will support our team by providing technical support, training, and mentorship. Candidates must demonstrate professionalism, dependability, strong communication skills, and the ability to take the initiative to work independently and multitask in a hands-on environment.

Come join us in this unique and exciting opportunity where you can make a real difference in our organization's culture and workflow. As a part of a privately owned hospital, you get to work directly with owners making decisions and implementing changes in our hospital.

Preferred Qualifications & Experience:

• CVPM or Bachelor's degree
• Two years in a management role
• Advanced computer skills and the ability to become proficient in the use of practice management software (Ezyvet)
• Organized, independent, and excellent communicator
• Empathetic and respectful to teammates and clients

Responsibilities & Duties:

• Maintain and uphold the core values and mission statement of AVC
• Work with the Medical Director to provide leadership for the clinical team and optimize daily workflow
• Be aware of the hospital climate and be on-site and available to all employees
• Take a proactive approach to influence a positive and collaborative work environment
• Be responsible for employee assessment, engagement, and retention
• Connect with associates regularly to ensure consistent communication and provide performance reviews
• Lead the support staff team through development and mentorship, fostering great relationships with direct reports
• Manage work schedules for all associates
• Participate in onboarding new hires and facilitate all new hire paperwork
• Address client concerns and develop client management strategies
• Maintain a set of employment policies and employee manual
• Develop and grow hospital marketing program
• Be responsible for maintaining hospital inventory
• Build up and maintain relationships with the surrounding veterinary community

Salary: Commensurate with experience/credentials.

 Employee benefits and Perks include:

• Benefits advisor for employees (for health care, retirement, or general financial planning)
• Access to mental healthcare, mindfulness, and self-care resources (through our employee assistance program)
• Medical, dental and vision plans
• Other voluntary insurance benefits such as life, disability, health savings accounts available
• 401K and 401k matching retirement planning
• Flexible work schedules
• Competitive paid time off
• Employee discounts (including pet insurance premiums, products, and services)
• Educations resources (atDOVE, VETgirl, VIN and major veterinary journals)
• Support of professional development and allowance for CE (for licensed staff) 

We are excited at the possibility of meeting you and welcoming you on to our team!

We are an Equal Opportunity Employer and a Drug Free Workplace.  All offers of employment at Advanced Veterinary Care are contingent upon clear results of a thorough background check and drug screening. Background checks and drug screening will be conducted on all final candidates and on all employees who are promoted, as deemed necessary.   

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