Practice Manager - Noah's Animal Hospitals

Summary of Job Purpose and Function:

The Practice Manager is responsible for overall operations of the hospital, working in conjunction with the Clinical Manager and Medical Director, as well as Noah’s organizational leadership.  The Practice Manager ensures successful day to day function of the hospital while simultaneously seeking opportunities for growth and future success. 

Job Requirements

Essential Responsibilities and Tasks:

• Use innovative methods to promote hospital and practice growth

• Champion the Noah’s organization

• Lead staff and hospital meetings

• Foster relationships with staff veterinarians 

• Attend Noah’s managers’ and leadership meetings as appropriate

• Maintain a presence, and work schedule that covers all shifts and hospital hours

• Interview and hire service and technical staff

• Conduct employee disciplinary action including termination

• Establish and conduct regular performance reviews

• Schedule staff, oversee the hospital staff schedule

• Manage overall labor costs while ensuring appropriate scheduling/staffing during all operating hours.

• Ensure proper training and development of each employee

• New employee orientation

• New employee training 

• Training specific to job description

• Growth and development opportunities

• CE

• Staff and team meetings

• Respond to employee concerns

• Solve problems and create solutions

• Communicate, implement, and enforce hospital personnel policies

• Maintain effective communication between management and employee

• Process and submit accurate payroll 

• Monitor and correct staff hours/clock-ins  

• Ensure OSHA Compliance and appropriate staff training

• Work with Noah’s OSHA compliance officer

• Make sure that appropriate training occurs in a timely fashion

• Oversee AAHA Certification 

• Monitor staff accounts

• Create appointment schedule in Infinity, modify as appropriate to optimize hospital function

• Establish and implement a system for recheck calls, confirmation calls, welcome cards, referral rewards and sympathy cards

• Model and enforce Our Standards of Client Interaction

• Deal with upset clients where we seek to recover the situation favorably in the eyes of the client

• Responsible for review of financial accuracy, deposits, and meeting company financial KPIs

• Preparation of daily deposits

• Oversee maintenance and repairs for physical plant and grounds

• Other duties as assigned

Hiring Qualifications

Capabilities and Experience

• Leadership skills - Ability to successfully recruit, supervise, coach and mentor others.

• Ability to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

• Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

• Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Provide directions.

• Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.

• Computer skills - Comfortably and confidently uses a computer and specialized software.

• Sales and marketing skills - Educates clients on preventive care, Pet health needs and hospital services, and enthusiastically promotes the Noah’s brand. 

• Independence - Able and willing to perform tasks and duties without supervision.

• Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. 

• Ability to be confident around Pets (i.e., dogs, cats, birds, reptiles, etc.)

• Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

• The noise level in the work environment is moderately high.

• Requires ambulatory skills sufficient to perform duties while at hospital and to visit various locations.

• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, and move) up to 50 pounds.

• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment and read information.

• Associate is routinely exposed to a variety of Pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

• Minimal travel required (for company meetings and associate education).

Benefits

Our valued staff members of Noah's Animal Hospitals receive the following benefits:

Industry Leading Pay with opportunities for bonus, overtime, and increases

Paid Time Off

Paid Holidays

Comprehensive Benefits (Health, Vision and Dental)

$100 Scrub Allowance

Discounts on services provided and products dispensed for your own personal pets

An Employee Assistance Program – for you and your household

Additional options include 401k, short-term/long-term disability, LifeLock, and supplemental life

Multi-Level Development Program designed to systematically increase knowledge and skillset and a team that always has your back

Our Core Values: 

Compassion

Easy to do Business With

Passion

Integrity

Memorable Client Experiences

Excellence

Helpful

The Right People