Practice Manager 1 - Positive Care Clinic - Hennepin County Medical Center

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. 

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

Hennepin Healthcare has an opening for a Practice Manager I in the Positive Care Clinic located in downtown Minneapolis. RN candidates are strongly preferred.

SUMMARY
Responsible for administrative support for the clinical and clerical services of their respective practice(s). This position partners with the Medical Director(s) and with administrators and other managers as appropriate.  Responsibilities include overall leadership and accountability for efficient and effective patient flow within the practice, the satisfaction of all customers (patients, physicians, employees), budgeting and long-term planning.

RESPONSIBILITIES

• Works with the Medical Director and Administrative Director, Ambulatory Services in setting and implementing the strategic plan for the practice.
• Participates in the development of annual departmental budgets and reviews plans with established budgets on a monthly basis.
• Provides support for physicians in resolving problems, planning new services and addressing issues so that they can effectively practice medicine.
• Works with physicians and staff to improve service quality through the promotion of practice efficiency and effectiveness.
• Determines a need for and maintains an appropriately trained employee group to achieve practice goals and objectives.
• Maintains liaison with the Medical Director to implement and evaluate problems concerning physicians, patients or employee relations.
• Communicates and ensures compliance with medical center policies and procedures.
• Assures on-going compliance with accreditation, credentialing, regulatory and professional standards impacting the clinical area.
• Maintains oversight of employees to assure efficient patient flow.
• Other functions as assigned.

General Skills:

• Effective time management skills.
• Analytical and planning skills.
• Proactive and results oriented style.
• Require minimal day-to-day guidance.
• Ability to independently implement ideas and strategies based on information given at meetings.
• Visible to physicians and staff.
• Attends to personal and professional learning needs.
• Strong computer skills to process own work and understand the work of staff.

Leadership Skills:

• Builds a quality team of individuals in the practice to meet physician and patient expectations.  Coaches staff and encourages their professional development.
• Directs and manages staff.
• Act as a morale enhancer.  Focuses on action plans regarding the Gallup Employee Opinion Survey.
• Acts as a team builder both within the practice and with other practices and departments within the medical center.  Cultivates an atmosphere of cooperation. Encourages staff to improve operations and solve problems.
• Implements changes in practice in conjunction with Medical Director to foster the following goals:
  • An efficient practice that is organized, well run and smooth.  Evaluate and alter flow patterns as appropriate.  Monitor practice for improved use of equipment, space and staff.
  • A growing practice in terms of volume, programs, service and revenue; identification of new revenue streams as appropriate.
  • Customer service: Develop and implement strategies to access, improve and monitor customer satisfaction.  Patients feel “first” in what we do; we go beyond the call of duty; patients feel valued.
  • High quality: Best care available, patient education, tasks performed by competent and appropriate staff, patients feel valued.
  • Enthusiastic staff: Cultivate a group of people who feel a passion for the area in which they work as exhibited by personal and professional growth.

Communication Skills:

• Maintains effective working relations through strong communication skills both up, down and across the organization including good working relationship with the Medical Director, Administrative Director, Ambulatory Services, other Practice Managers and other HCMC staff as appropriate.
• Meets with the Medical Director frequently, at least 2 – 4 times per month or more.  Fosters a team partnership with the Medical Director.
• Meets with total staff at least once monthly and sub-groups of staff (clinical and/or non-clinical) at least monthly to do the following:
  • Disseminate information.
  • Give employees opportunity for input and problem solving.
  • Focus on actions taken in such meetings.
• Follows-up with e-mail, department newsletter, postings of important information.  Communicate to staff and other manager’s information disseminated to Practice Manager.
• Has a partnership with Medical Director and encourages and fosters participation of all physicians in matters of the practice.

Fiscal Management Skills:

• Develops and manages the budget.  Ensures capital, salary, non-salary expense budgets correlate with practice needs.
• Monitors staff use of overtime and develops suggested plan of correction where appropriate.
• Develops format for tracking volume.
• Develops organized reports and statistics.

Business Development Skills:

• Prepares professional, succinct and financially justifiable proposals as required for staff and capital.
• Looks for new revenue opportunities within the practice to grow volume, program offerings and revenue in response to market needs.
• Facilitates the development of promotional materials and presentations.

QUALIFICATIONS
Minimum Qualifications: 

• Bachelor’s Degree in business or health-related profession 
• Two or more years of progressive experience managing a physician office practice or ambulatory care setting

OR

• An approved equivalent combination of training and experience.

Knowledge/Skills/Abilities:

• Must possess excellent communication, organizational, and leadership Program development skills.  
• Must be able to analyze, plan and coordinate resources necessary for successfully addressing problems, issues and desired change.  
• Ability to effectively manage company resources (i.e. budget and personnel)
• Skilled in overseeing the efforts of high-level department individuals
• Superb ability to motivate employees and inspire positive change within department
• Innovative thinker; Ability to contribute new ideas that support organizational goals
• Skilled in managerial duties (i.e. hiring, firing, performance appraisals, pay reviews)
• Skilled in modeling company values through daily interactions within the department, particularly with regards to health and safety
• Capable of supporting the work of the department 
• High standard of ethics, discipline, and professionalism
• Skilled in fostering a positive workplace culture and building inclusive workplace teams

Preferred Qualifications

• Nursing degree
• RN licensure
• Previous RN experience

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.  

Please Note:  Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.