Practice Lead, Medical Receptionist - Physician Practice - Hackensack Meridian Health

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Practice Lead, Medical Receptionist position provides a centralized point of contact for operational needs of the practice and in
addition to their primary role (Medical Receptionist, Certified Medical Assistant, etc.), serves as the liaison between practice leadership and staff. May be assigned to other offices in a 30-mile radius for coverage as needed.

This posting is for all current Forest Medical; Forest Healthcare Associates, Michelle Gliksman, MD LLC, PCA Overlook Avenue (Rhuematology), and Ridgewood Clifton Foot Ankle Team Members that are either per diem, part time, or full time status. 

A day in the life of a Practice Lead, Medical Receptionist at Hackensack Meridian Health includes:

• Performs Medical Receptionist role 85% of the time:
  
  • Receives and directs all communication courteously and consistently. Adheres to HIPAA guidelines and office policy. Phone calls are answered quickly and directed appropriately.
  • Greets patients and visitors in a prompt, courteous and helpful manner. Conducts oneself in a friendly manner, by smiling, making direct eye contact and making patients and visitors feel welcome and important.
  • Assists patients with the sign in process. Responds promptly to patient's needs.
  • Supports financial responsibilities, including: staying abreast of reimbursement and billing procedures, accurately verifies information on Audit Journal, prepares bank deposits and credit card batches and signs and dates completed daily cash receipts.
  • Monitors general office supply inventory and equipment, including working with Team Members to determine their supply needs. Notifies Practice Manager, or designee, when supplies are low and initiates ordering of needed supplies and equipment.
  • Manages patient check-in process. Consistently and courteously obtains and verifies required demographic information (date stamp and/or copy insurance card). Collects copayment and any applicable balances; Verifies insurance eligibility; Ensures appropriate referrals are obtained (specialty offices); Ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms; Accurately enters patient demographic information in billing/computer system.
  • Manages patient check-out process, ensuring the process is completed accurately and timely and in a friendly manner. Check-out process includes, but not limited to, reviewing charge slip, posting charges and payments into system, collecting current and past due balance(s), scheduling future appointment(s).
  • Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors. Communicates potential patient satisfaction issues to direct manager.
  • Maintains efficient and accurate filing and record maintenance system.
  • Assembles new patient folders. Retrieves and returns records according to protocol.
  • Adapts work schedule to meet the needs of the practice. Works additional hours as requested to maintain adequate coverage for the practice. Willing to cross cover when necessary. Clocks in at designated start time. Managers time effectively to prevent unapproved OT.
  • Serves as a pre-loader for our EMR system.
• Daily review of schedule. Works with Supervisor/Manager to ensure all appointment slots are filled. Monitors flow of the clinic.
• Location resource for all clinical Epic documentation. Ensure updates and changes are communicated to staff and physicians.
• Point of contact for IT and equipment needs. Resolves issues or escalates as appropriate.
• Onsite point of contact for any facility issues; escalates and follows up on issues to timely resolution.
• Point of contact for cascading organization communication as needed and as instructed by leader.
• Informs leader of needs; may place orders as directed and within budget guidelines; ensures item availability.
• Escalates any staff concerns to the immediate leader. Partners for any next steps.
• Hands-on training of all new hires.
• Day-to-day oversight that all element of Environment of Care audits.
• Escalates any concerns to leader; Reports workplace injuries within 24 hours.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• 2+ years experience in a medical office with 4+ provider.
• Excellent written and verbal communication skills.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!