Post Deployment Support at Strategic Staffing Solutions
Des Moines, IA 50314
About the Job
Post Deployment Support
Location: Des Moines, IA
Setting: Onsite
Contract: 12 months+
Post-deployment refers to the set of activities, processes and tasks undertaken after a device has been successfully deployed to its target location. This phase is critical for ensuring that the end user is fully functional and operating effectively.
Job responsibilities:
• Collaboration between the deployment team operations, security and customer support teams
• Responding to and resolving customer issues
• Ensuring customer satisfaction
• End-User Support – efficient and responsive customer support is crucial during post deployment.
• Help users navigate and understand any new applications & features, and troubleshooting and resolving issues.
• Documentation – updating and maintaining work documentation and service tickets
• This is a physical role that requires unencumbered mobility throughout the facility. This will include moving computer equipment and the ability to lift up to 50 lbs. Travel is required to other locations.
• Overtime is required On-site in Des Moines, Iowa.
Salary
25 - 32 /hour
