Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

The Portfolio Specialist - Master Servicing is responsible for supporting a client relationship within the master servicing department. This position will assist the client with data management, remittance reconciliation, loan accounting, and other master servicing functions through the product lifecycle. Additional responsibilities include advocating for the client with both internal and external parties.

• Serve as a secondary, empowered point of contact for a designated client or group of clients.
• Oversee incoming and outgoing funding flow of loans through use of SBO.net.
• Review and manage key loan fields and work with servicers, originators, vendors, and other third parties to obtain specific information to improve and maintain the integrity of data.
• Perform monthly reconciliation of the portfolio and resolve any loan level variances by working with the primary servicer and the client.
• Manage cash flow between incoming servicer remittances and outgoing remittances to the owner to mitigate losses.
• Recommend business process improvements to the Sr. Portfolio Manager based on knowledge of available products, services, and systems and experience.
• Assist clients with outgoing strategies such as loan sales or securitization by working with vendors to provide updated information, requesting additional information from servicers, and aggregating data into a single source file or location as expediently as possible.
• Set and manage expectations with clients and management of ongoing projects and tasks.
• Use documented processes and procedures and identify management controls to ensure compliance.
• Assist the master servicing team in assimilating new portfolios from other clients.
• Performs related duties as assigned by management.

*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.

• Bachelor’s Degree in a business discipline related to the position is preferable.
• Candidates without a bachelor’s degree but with extensive work experience will also be considered.
• 2-4 years’ experience in master servicing or with SBO.net.

• Strong business communication skills with an ability to work well in a collaborative environment.
• Strong skills in Excel.
• Experience with investor reporting, and residential mortgage servicing.
• Prior work experience performing business, data, and/or statistical analysis is a plus.
• Experience with SQL, Snowflake, and PowerPoint a plus.
• Natural entrepreneurial interest is a plus.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Base Compensation:

53,700.00 - 72,100.00 USD Annual

Additional Compensation:

In addition to base compensation, the individual in this position will be eligible for a discretionary annual bonus based on individual and company performance.

Company Perks:
* 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
* 9 Paid Holidays
* Employee Engagement Activities

Company Benefits:
* Medical (including Health Savings Account & Flexible Savings Account)
* Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan

* Performance-based Incentives
* Pet Insurance

* Advancement Opportunities

Newrez NOW:

* Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
* 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
* Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

* Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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