Pool Concierge - AccorHotel

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience while also ensuring a clean environment of our guests. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued. This is a Full Time Seasonal position from May through September.

What you will be doing:

• Greet guests, sharing your full knowledge of menu items, preparation methods, beverage lists, and specialty items with our guests, taking and placing guest orders, preparing basic beverages for guest service delivering food and drink items, and clearing dishes all while providing excellent service 
• Attend to guest’s pool-related needs including, but not limited to, getting and replenishing fresh towels, relocating chairs and/or umbrellas, selling retail items and maintain the highest level of cleanliness of the pool area 
• Respond to guest inquiries and service issues in a timely, friendly and efficient manner 
• Following all safety and sanitation policies when handling food and beverage and serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations

What is in it for you:

• Hourly Rate $32.75 USD plus tips 
• Seasonal Position: May through September 
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe. 
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential 
• Opportunity to develop your talent and grow within your property and across the world! 
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH 

Your experience and skills include: 

• Minimum 1 year experience in food and beverage service 
• Previous experience in a 5 Star hotel environment with Forbes Training experience is highly valued, however it is not a requirement 
• Ability to focus attention on guest needs, remaining calm and courteous at all times 
• Strong communication, interpersonal and problem solving abilities 
• Ability to work well under pressure in a fast paced environment 
• Ability to work cohesively and collaboratively as part of a team 
• California RBS Certificate 
• Food Handler’s Card 

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements:  Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

#LI-KT1