Policy and Procedure Writer - Fairway Independent Mortgage Corporation

The Policy and Procedure Writer develops and maintains accurate policy and procedure documentation, ensuring compliance with FIMC standards.

What you will do: 

• Policy and Procedure:
  • Ensures departmental processes are updated and available for audit requests from industry auditors and state authorities.
  • Partners with department SMEs to capture any new procedures, audit rush requests, and changes to existing documentation regarding the current processes or systems used, ensuring all documents are accurate up-to-date, and in compliance with industry standards.
  • Creates and revises the documents which include input from the SMEs and approvers.
  • Uses the FIMC Policy and Procedure Style Guide to achieve a common voice in all documents.
  • Maintains the tracking of published documents to monitor expiration dates and interval due dates for pending documents.
  • Ensures published documents do not expire by completing annual or 18-month reviews as outlined in the FIMC document management requirements.
  • Provides ideas and recommendations regarding the evolution of the current procedures and communicates clearly and concisely.
  • Reviews and researches the cause of any outstanding issues related to assigned areas and works with necessary individuals to correct these issues.
• Support:
  • Monitors the team mailbox for requests, audit requests, and other information.
  • Troubleshoots the system when errors are received in processing in ConvergePoint.

What we are looking for:

• 2+ years experience
• Demonstrated experience in using contemporary style guides (Chicago Manual of Style).
• Solid knowledge and understanding of regulatory rules and laws specific to the mortgage industry.
• Solid knowledge and understanding of contemporary style guides (Chicago Manual of Style).

At Fairway, we are committed to cultivating, fostering, and preserving a culture of diversity, equity, inclusion, and belonging. We do this with dialogue and advocacy through voluntary employee-led resource groups and corporate-sponsored events. We strive to attract, recruit, hire, develop, and retain the very best employees at all levels. Fairway is committed to embracing talent and supporting a culture of inclusivity, reflective of Fairway's Core Values. 

Fairway is an equal opportunity employer & is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

What Fairway can offer YOU! 

• Competitive compensation
• Benefits include medical and dental insurance.
• Life and Disability insurance
• Matching 401k
• Employee Stock Ownership Plan
• Paid Time Off plus company-paid holidays
• Employee discounts for wellness, pet insurance, auto and homeowner’s insurance, and MORE!